Canada and Latin America RMA for Credit Freight Process

Documentation

Warranty & RMA

000022403

05/30/2019

Technical/Administrative

If you return a product on a technical or administrative return from any of the countries below, contact the indicated carrier.

Note Contact the freight carrier within 5 days of receiving your authorization for return.

Transportation Routing Guide

Use the guides below to determine whether to use DGF or UPS. Use only one of these 2 approved carriers for IMF (Intel Paid) shipments (Only Mexico is approved to use FedEx for IMF at this time). Make sure you mark bill third-party on the HAWB/BOL.

Click or the topic for details:

Canada Returns
Approved Countries Routing Guide Integrator Acct#
Toronto
(YYZ)
DGF

There are carrier-specific instructions for RMAs out of Toronto. Ask your RMA rep for details about the process if you aren't familiar with it.

DGF Toronto: +289 5626500

Vancouver
(YVR)
DGF

There are carrier-specific instructions for RMAs out of Vancouver. Ask your RMA rep for details about the process if you aren't familiar with it.

DGF Toronto: +604 2078100

Montreal
(YUL)
DGF

There are carrier-specific instructions for RMAs out of Montreal. Ask your RMA rep for details about the process if you aren't familiar with it.

DGF Toronto: +514 3443447

Ottawa
(YOW)
DGF

There are carrier-specific instructions for RMAs out of Ottowa. Ask your RMA rep for details about the process if you aren't familiar with it.

DGF Toronto: +289 5626500

LAR Returns
Approved Countries Routing Guide Integrator Acct#
Argentina Below 25 kgs and $1K = UPS
Above 25 kgs or $1K = DGF

There are carrier-specific instructions for RMAs out of Argentina. Ask your RMA rep for details about the process if you aren't familiar with it.

UPS Argentina: (800) 2222-877 or (54) (11) 4339 2877
DGF Argentina: (54) (11) 4 344 4064

Brazil Under US $30K = UPS
Above US $30K = DGF

There are carrier-specific instructions for RMAs out of Brazil. Ask your RMA rep for details about the process if you aren't familiar with it.

UPS Brazil: (55) (11) 0800 770 90 35
DGF Brazil: (19) 3578 6500

Chile Under US $30K = UPS
Above US $30K = DGF

There are carrier-specific instructions for RMAs out of Chile. Ask your RMA rep for details about the process if you aren't familiar with it.

UPS Chile / Santiago: (800) PICK-UPS (742-587) or + (562) 685-0700
UPS Chile / Valparaiso: (56) (32) 2 215 886 or (56) (32) 2 211 360
DGF Chile: (562) (2) 460 14 03

Colombia Case by case Contact your RMA rep for specific instructions.
Mexico Below 50 lb = FedEx
Above 50 lb = Contact your RMA rep.
FedEx Phone: (800) 900 11 00
FedEx Account# (528) 531 504
Peru Update

There are carrier-specific instructions for RMAs out of Peru. Ask your RMA rep for details about the process if you aren't familiar with it.

UPS Lima: (51) (1) 264 0105
UPS Arequipa: (51) (1) 54 258 060
DGF Peru: (51) (1) 574 1330 ext.360

Uruguay Below 50 lb = UPS
Above 50 lb = DGF
DGF Uruguay (598) (2) 915 86 96 ext 201
UPS Uruguay (598) (2) 916 16 38
ALL other countries   Contact your RMA rep for specific instructions.
  • IMF = Intel Managed Freight - Carrier will bill Intel account directly.
  • CMF = Customer Managed Freight. Customer must provide their own account number. Do not bill Intel.
  • Customer must ship with UPS Small parcel provider as per contract for each country, when applicable. You can't use an account number for heavyweight shipments or service. See country-specific guidelines.