Mouse and Keyboard Don't Work During Windows 7* Setup

Documentation

Install & Setup

000017241

11/14/2018

What are you seeing?

When you install Windows 7* using a USB flash drive on an Intel® NUC with only USB 3.0 ports, you're unable to proceed past the Language Select screen. The USB keyboard and mouse don't respond, so you're unable to select your preferred language.

Why are you seeing it?

The Windows 7 installer doesn't have a built-in driver for USB 3.0. It only supports USB 2.0 devices. Microsoft ended mainstream support for Windows 7. It's unlikely that the installer will be updated to include USB 3.0 drivers.

How to fix it

Refer to the guide below to learn how to use DISM Graphical User Interface (GUI) Tool. The DISM Tool updates a Windows 7 installation image so that it contains USB 3.0 drivers.

Install Windows 7* on Intel® NUC with USB 3.0 (PDF) PDF icon
Size: 845 KB
Date: August 2018

Note The Windows USB Installation Tool for Windows 7 is a tool developed by Gigabyte Technology* to automate the manual steps of DISM. Instructions for the tool are at the Gigabyte Tech Daily blog. 

The link to this tool is provided as a courtesy to Intel customers. Intel doesn't provide support for this tool and can't help debug issues that might arise during its use.