Front USB Ports Do Not Work on Intel® NUC Kits

Documentation

Troubleshooting

000016222

07/31/2018

What are you seeing?

Some USB devices might not make a complete connection when inserted into the front panel USB ports on the following Intel® NUCs:

  • Intel® NUC Kit D34010WYKH
  • Intel® NUC Kit D54250WYKH
  • Intel® NUC Kit D34010WYK
  • Intel® NUC Kit D54250WYK

This is only true for the front panel USB ports. The back panel ports aren't normally impacted.

Why are you seeing it?

There are usually two reasons why a USB device doesn't seat properly:

  • If the USB device has a casing that prevents it from fully inserting.
  • If the connector on the USB device is too short.

How to fix it

Try using a USB device with no casing (as shown on the left).

USB with no casing

Try using a USB device with a longer connector (as shown on the left).

USB with longer connector