Intel has discovered a potential hard drive interference issue in the Intel® Server System R1304BTLSHBN when using maximum height hard drives (greater than 25.9mm). The issue observed exhibits the following symptom: hard drives that exceed the 25.9mm chassis limitation can be difficult to install and remove.
The issue has been root caused to a chassis/hard drive interaction where the hard drives exceed the maximum allowable chassis hard drive space. Most hard drives are within this limitation, only a few hard drives (for example: Seagate Constellation* ES ST32000644NS) exceed this chassis height limitation. All the hard drives compatible with Intel® Server System R1304BTLSHBN which are listed in the Server Configurator Tool are within the 25.9mm height limitation and will not have this interference issue.
Technical Advisory 975
File name: TA_0975-01_HDD Interference Issue.pdf
Size: 27,487 bytes
Date: May 2011
Note: PDF files require Adobe Acrobat Reader*.