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Customer Support Options for Discontinued Intel® PRO/1000 MT Quad Port Server Adapter


Last Reviewed: 26-Sep-2017
Article ID: 000008001

In April 2006 Intel announced that it will no longer manufacture the Intel® PRO/1000 MT Quad Port Server Adapter. The available support options include:

 
Note Intel Customer Service Agents no longer respond to telephone, chat, community support forum, or e-mail inquiries for self-service products.
 

This adapter has a limited lifetime warranty, and you will still be able request an RMA for defective parts. See questions and answers below.

 
Product name Part number Last order date Last ship date Self-service support begins Web-based support ends
Intel PRO/1000 MT Quad Port Server Adapter PWLA8494MT 04/01/2006 9/01/2006 10/01/2007 04/01/2010
 

Questions:

What if I have problems with my Intel PRO/1000 MT Quad Port Server Adapter and need an RMA. Will you still honor the warranty?
Yes. The Intel PRO/1000 MT Quad Port Server Adapter has a limited lifetime warranty.

Where can I get assistance for my Intel PRO/1000 MT Quad Port Server Adapter after September 2007?
Effective October 1, 2007 e-mail and phone support will no longer be provided for this adapter. If you need technical support or other information on the Intel PRO/1000 MT Quad Port Server Adapter you will need to go to the Intel support site. Web based support will end April 2010.

How long will Intel provide drivers for the Intel PRO/1000 MT Quad Port Server Adapter?
Intel will no longer test new drivers with the Intel PRO/1000 MT Quad Port Server Adapter hardware. The last known good drivers can be found at Drivers and software for Gigabit Intel® Ethernet Adapters.

What product will replace the Intel PRO/1000 MT Quad Port Server Adapter?
If you need a Gigabit PCI-X* quad port server adapter we recommend you look at the Intel PRO/1000 GT Quad Port Server Adapter. If your server has an available x4 PCIe* slot we recommend the Intel PRO/1000 PT Low Profile Quad Port Server Adapter or the Intel PRO/1000 PF Quad Port Server Adapter.

This article applies to: