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What to Do if Your Intel® SSD Detects a Security Freeze Lock


Last Reviewed: 28-Aug-2017
Article ID: 000006094

Note This information applies to Windows® 7 systems only. Secure Erase functionality through the Intel® Toolbox is blocked by Windows® 8, 8.1 and 10 operating systems.
 

If a Security Freeze Lock is detected on the drive, the UEFI/BIOS recognized the Intel® Solid State Drive (Intel® SSD) as plugged in when you started the system.

 

To remove the Security Freeze Lock state and continue with the Secure Erase process:

  1. Remove the SATA power cable from the drive and quickly reconnect it while the Intel® SSD Toolbox is running. Do this quickly so that the system recognizes the Intel SSD. Depending on your system configuration, you may need to remove the Intel SSD from the system.
  2. Unplug and plug in the SSD. Click OK. The Intel SSD Toolbox rescans the system for the Intel SSD.
  3. Once the drive is detected, continue with the Secure Erase. If the Security warning message displays again, repeat the power-cycling process. Quickly remove and reconnect the SATA power cable.

If the Intel SSD is not detected:

  1. Click OK on the Selected Drive Not Found message. The Intel SSD Toolbox home screen displays and scans the system.
  2. When it detects the Intel SSD, it displays on the Intel SSD Toolbox home screen. Click the Intel SSD and then click Secure Erase.

If the Intel SSD doesn't display on the Intel SSD Toolbox home screen:

  1. Click Start, right-click Computer, and click Manage.
  2. Click OK when you see the User Account Control message.
  3. Click Device Manager, right-click Disk drives, and click Scan for hardware changes.
  4. After scanning the system, go to the Intel SSD Toolbox home screen. Click Refresh.
  5. Try the Secure Erase procedure again.

If you still see the Security Freeze Lock message, we recommend running Secure Erase from a drive utility with Secure Erase.

For more information on running Secure Erase, see the Intel® SSD Toolbox help files.

 
Related topics
Intel® Solid State Drive Community
Intel Customer Support