Troubleshooting Recognition and other common Issues for Intel® Solid State Drives

Documentation

Troubleshooting

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11/26/2019

See our troubleshooting tips for when your computer doesn't recognize an Intel® Solid State Drive (Intel® SSD).

Note Back up your data if the solution requires you to run a low-level format. Running the low-level format erases all data stored in the Intel® SSD.

 

Click or the topic for details:

System doesn't recognize Intel® SSD
Check your hardware
  • Make sure all cables and ports are clean, dirt-free and are not damaged.
  • Try different cables and ports.
  • Make sure the drive is connected directly to the motherboard. (Intel® SSDs connected by an adapter/dongle/enclosure could cause the drive to not be detected in the OS and the Intel® SSD Toolbox).
  • For AIC (Add-in cards) try to reseat the drive.
    Note Moving the AIC to a slot closer to the CPU can be tried as well.
  • For PCIe* NVMe devices, confirm the compatibility and proper ports with the motherboard/system vendor.
  • If there is another system available, check the SSD in that system to see if the results are the same.
Check your system BIOS
  • Make sure the motherboard is running the latest BIOS. Check with the motherboard’s manufacturer in order to download the latest BIOS for the board.
  • Make sure the BIOS setting is properly set, especially the SATA mode setting.
Latest drivers and firmware
Error occurred during the operating system installation
  • Make sure the operating system installation boot media is in good working condition/not damaged.
  • Use Secure Erase in the Intel® SSD Toolbox, do a low-level format, or use the Drive Cleanser included with Intel® Data Migration Software. Try the installation again.
    Note Secure Erase in the Intel® SSD Toolbox is only available on the Windows 7* operating system. This functionality is blocked by the OS on later versions.
Unable to complete data migration using Intel® Data Migration Software
  • Intel® Data Migration Software may display the following message if you use a third-party USB-to-SATA cable to connect the SSD to your system. In this case, replace the adapter.

    Intel Data Migration Software error

  • If an error occurs during data migration, use Secure Erase in the Intel® SSD Toolbox to run a low-level format. You can also use the Drive Cleanser included with Intel® Data Migration Software. Try the data migration again.
  • If your system is configured to start in UEFI mode, try using the Create Bootable Rescue Media option in the Intel® Data Migration Software tool.
Incorrect drive capacity displayed and other issues
  • The capacity on the Intel® SSD label is calculated in decimal notation. Most operating systems calculate a drive capacity in binary notation.
    • For decimal notation, 1 GB equals 1,000,000,000 bytes.
    • For binary notation, 1 GB equals 1,073,741,824 bytes.
    • The operating system normally indicates less drive capacity than what is on the SSD label.
  • If the drive capacity isn't the issue, use Secure Erase in the Intel® SSD Toolbox, do a low-level format, or use the Drive Cleanser included with Intel® Data Migration Software. Try the installation again.
    Note Secure Erase in the Intel® SSD Toolbox is only available on the Windows 7* operating system. This functionality is blocked by the OS on later versions.

Find tips and troubleshooting resources for Intel® Optane™ memory.

Related topics
Intel® SSD Tools
When to run a low-level format on an Intel® Solid State Drive
Serial ATA Advanced Host Controller Interface (AHCI): specification, rev. 1.3