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Troubleshooting Recognition Issues for Intel® Solid State Drives


Last Reviewed: 30-Aug-2017
Article ID: 000005872

See our troubleshooting tips for when your computer does not recognize an Intel® Solid State Drive (Intel® SSD).

Note Back up your data if the solution requires you to run a low-level format. Running the low-level format erases all data stored in the Intel® SSD.

 

Click or the topic for details:

System does not recognize Intel® SSD
  • Make sure both the SATA data cable and SATA port are clean and dirt-free.
  • Make sure the SATA data cable and SATA power cable have no damage and are properly connected.
  • Change the SATA port where the Intel® SSD is connected.
  • Make sure the BIOS setting is properly set, especially the SATA mode setting.
  • If you have another system available, check the SSD in that system to see if you get the same results.
Note Intel® SSDs connected by a USB-SATA adapter or enclosure are not visible in the Intel® SSD Toolbox.
Error occurred during the operating system installation
  • Make sure the operating system installation DVD is not scratched or dirty.
  • Use Secure Erase in the Intel® SSD Toolbox to run a low-level format, or use the Drive Cleanser included with Intel® Data Migration Software. Try the installation again.
Unable to complete data migration using Intel® Data Migration Software
  • Intel® Data Migration Software may display the following message if you use a third-party USB-to-SATA cable to connect the SSD to your system. In this case, replace the adapter.

    Intel Data Migration Software error

  • If an error occurs during data migration, use Secure Erase in the Intel® SSD Toolbox to run a low-level format. You can also use the Drive Cleanser included with Intel® Data Migration Software. Try the data migration again.

  • If your system is configured to boot in UEFI mode, try using the Create Bootable Rescue Media option in the Intel® Data Migration Software tool.

  • As a last resort, you may use the Intel® Data Migration Software Workaround Tool. The tool targets Intel® SSD identification issues with Intel® Data Migration Software. These issues happen with certain models of USB-to-SATA cables. If you have an Intel® SSD connected but IDMS does not recognize it or allow you to migrate data, follow the steps below:

    1. Close IDMS.
    2. Run workaround tool as an administrator. It executes immediately and shows no output on the screen.
    3. Open IDMS and check if Intel® SSD is now recognized.
    4. Migrate your data.

     

    Download the Intel® Data Migration Software Workaround Tool.

BIOS or operating system indicates incorrect drive capacity
  • The capacity on the Intel® SSD label is calculated in decimal notation. Most operating systems calculate a drive capacity in binary notation.
    • For decimal notation, 1 GB equals 1,000,000,000 bytes.
    • For binary notation, 1 GB equals 1,073,741,824 bytes.
    • The operating system normally indicates less drive capacity than what is on the SSD label.
  • If the drive capacity is not the issue, run a low-level format. Use Secure Erase included with Intel® SSD Toolbox or the Drive Cleanser included with Intel® Data Migration Software. Try again.

 

Related topics
Intel® SSD Tools
When to run a low-level format on an Intel® Solid State Drive
Serial ATA Advanced Host Controller Interface (AHCI): specification, rev. 1.3