Troubleshooting Recognition Issues for Intel® Solid State Drives
See the troubleshooting tips below if your computer doesn't recognize an Intel® Solid State Drive (Intel® SSD).
Notes |
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System doesn't recognize Intel® SSD
Check your hardware |
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Check your system BIOS |
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Latest drivers and firmware |
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Error occurred during the operating system installation
- Make sure the operating system installation boot media is in good working condition/not damaged.
- Use Secure Erase in the Intel® SSD Toolbox or do a low-level format. Try the installation again.
Note For SATA drives, Secure Erase in the Intel® SSD Toolbox is only available on the Windows 7* operating system. This functionality is blocked by the OS on later versions.
Find tips and troubleshooting resources for Intel® Optane™ memory.
Related topics |
Intel® SSD Tools |
When to run a low-level format on an Intel® Solid State Drive |
Serial ATA Advanced Host Controller Interface (AHCI): specification, rev. 1.3 |