Troubleshooting Recognition Issues for Intel® Solid State Drives
See the troubleshooting tips below if your computer doesn't recognize an Intel® Solid State Drive (Intel® SSD).
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Check your hardware
- Make sure all cables and ports are clean, dirt-free and are not damaged.
- Try different cables and ports if possible.
- Test a known working drive on the current port.
- Make sure the drive is connected directly to the motherboard. Intel® SSDs connected by an adapter/dongle/enclosure may not be detected in the OS and the Intel® Memory and Storage Tool.
- For Add-in-Cards (AIC), try to 'reseat' the drive. Also try moving the card to another slot in the motherboard.
- If the drive is a PCIe* NVMe* device, confirm the compatibility and proper ports with the motherboard/system vendor.
- If there is another system available, check the SSD in that system.
Check your system BIOS
- Make sure the motherboard is running the latest BIOS version, check with the system vendor to download the latest.
- Confirm in the motherboard user guide that all settings are correct for the type of drive that is being used. (For example, there may be specific settings for enabling PCIe* drives vs SATA drives.)
Make sure you have the latest drivers and firmware Installed
- If the SSD is a PCIe NVMe drive (Intel® SSD model names that have a 'p' in them are based on the PCIe interface), make sure the latest Intel NVMe drivers are installed.
- Windows* only: Client SSD NVMe drivers and Datacenter NVMe drivers.
- Linux*: Confirm with your OS provider's support site that the latest drivers are installed.
- Make sure the SSD is using the latest firmware available.
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Note If you purchased your device from an OEM, check the vendor support site for the latest firmware.
| Note | If the error occurred during the operating system installation
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| Related topics |
| Tips and Troubleshooting for Intel® Optane™ Memory |
| Intel® SSD Tools |
