Troubleshooting Overheating Issues for Intel® Boxed Processors

Documentation

Troubleshooting

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08/22/2019

Caution

These troubleshooting tips are intended for build-your-own PC systems using Intel® Boxed Processors. If your PC is an OEM system from a computer manufacturer such as Acer, ASUS, Dell, Hewlett-Packard or Lenovo, we recommend that you contact the manufacturer if you're experiencing any overheating issues.

 

Note The troubleshooting tips apply on Intel® Boxed Processors

Following the troubleshooting tips may resolve your issue if your computer is overheating:

Click or the topic for details:

Check the fan heatsink
  • Is it properly installed? Are the push pins in the correct position and is the heat sink securely attached to the socket/motherboard?

  • Clean the fins on the heatsink if you see dust, using a can of compressed air/gas duster.

  • Check for any damage, cracks, or missing pieces.

  • Are you using the recommended cooling solution for your boxed processor?

    • If you're using the fan and heatsink that came in the box with your Intel® Boxed Processor, you have the correct one.

    • If you're using a third-party cooling solution, make sure that it's validated to work based on the processors Thermal Design Power (known as TDP) value.

  • Is there any Thermal Interface Material (TIM) on the bottom of the heatsink?

    • Intel® heatsinks have pre-applied thermal material on them from the factory.

    • Procedure to replace Thermal Interface Material (TIM).

    • Most of the third-party cooling solution has no pre-applied TIM so you need to apply the TIM before installing the cooling solution.

  • ​Are all your fans operational?

    • Carefully inspect that all fans are plugged into the motherboard headers and spinning when system is turned on.

Check the airflow
  • Move cables or other hardware that may block airflow.

  • Don't use more fans than are required for your chassis. More isn't better.
Use the correct chassis
Ensure proper ventilation
  • Place the computer in a location where it can properly ventilate itself. For desktop, don’t push the chassis up against a wall so that the computer’s vents won't be blocked.
Make sure that you load default settings in BIOS.
  • Some third-party motherboard has settings that automatically overclock the system. Loading default settings will disable these settings.

  • Make sure that the processor's memory and graphics aren't overclocked. Overclocking causes system to overheat.

Update the BIOS.
  • Verify you have the latest BIOS and Update if it's needed.
  • Some third-party motherboards require BIOS update to provide accurate thermal settings for the processors.

Undo any recent changes made if you've installed a new system.
  • Make sure that you load default settings in BIOS. Loading default settings will revert back to original settings.

Loose cables
  • Check for any loose cables that might be blocking the airflow.
Related topics
Processor Installation Center
How do I know if my computer is overheating?
Processor operation temperature FAQ
Warranty Eligibility of Intel® Processors