Troubleshooting Intel® Active Management Technology Issues
Choose the topic below that most closely relates to your problem.
- Intel® AMT Versions
- Error: WHQL test fails at Intel Active Management SOL–(COM3)
- Disabling the Intel AMT dialog box
| Version | Shipped with: | Release date |
| 9.0 | Intel® Desktop Board DQ87PG | June 2013 |
| 8.0 | Intel® Desktop Boards DQ77MK, DQ77KB, DQ77CP | June 2012 |
| 7.0 | Intel® Desktop Board DQ67SW, DQ67OW, DQ67EP | February 2011 |
| 6.0 | Intel® Desktop Board DQ57TM, DQ57TML | January 2010 |
| 5.0 | Intel® Desktop Boards DQ45EK, DQ45CB | September 2008 |
| 3.0 | Intel® Desktop Boards DQ35JO, DQ35MP | August 2007 |
| 2.1 | Intel® Desktop Boards DQ965WC, DQ965GF, DQ965CO | November 2006 |
| 2.0 | Intel® Desktop Boards DQ965WC, DQ965GF, DQ965CO | September 2006 |
| 1.0 | Intel® Desktop Boards D945GCZ, D945GTP | October 2005 |
Error: WHQL test fails at Intel Active Management SOL–(COM3)
Intel® Desktop Boards that support Intel AMT may fail certain WHQL tests with an error at Intel Active Management SOL–(COM3).
To successfully pass the WHQL tests, make sure you have a serial loopback cable connected to COM1 (some 965 boards have a COM1 pinout—you need to attach a dongle). When prompted that you don’t have COM3 loopback attached, select Ignore.
Disabling the Intel AMT dialog box
By default, when Windows starts on an Intel AMT-enabled system, the following dialog box is displayed.
To disable this dialog box:
- Click Start > Run
- Type msconfig and press enter
- Go to the Startup tab
- Uncheck the box for “atchk” and click OK.
| Related topics |
| Intel AMT Home |
| Intel Active Management Technology Quick Start Guides |
| BIOS update issues on Intel AMT systems |
