POP FAQ

1. General Questions: Q1. Unable to login to SPS, gets "We're Sorry. There is a problem with the page you are trying to reach." error. A1. This error message indicates that you may not have registered on SPS site yet. Register in support portal first and then apply access to POP. For Intel employees, instructions are available in the Request Access for Intel employees; ...for suppliers, instructions are available in the Request Access for Suppliers. Q2. How do I apply for access to POP Tool? A2. Pre-requisite: POP tool is an application that sits on the Intel Supplier Hub. Hence, users need to register as a user on SPS first, before requesting for access to POP application. If you have not registered on Supplier Hub yet, you need to register in the portal first and then apply access to PoP. For Intel employees, instructions are available in the Request Access for Intel employees; for suppliers, instructions are available in the Request Access for Suppliers. Q3. What's new in the POP verification process? A3. The NEW POP process requires that: • • • 1. Quotations need to have the Agreed POP List (Mandatory requirement); 2. POP Documents MUST to be submitted via the Tool; 3. Invoices to be submitted after PoP verification team approval o 3rd Party Invoices required only for line items >$1K o 3rd Party invoices required for all payments made to Govt and pass thro agency- no exemption For details to the PoP process flow, refer to the supplier/vendor training material. Q4. Who should I approach if I have questions on the PoP verification process, PoP tool, invoices and payment status? A4. 1) 2) Enquiry about Proof of Performance (POP) documents submission, process or POP tool/system issues -> raise ticket in SPS with Issue category ‘Others’ and Application as Proof of Performance (POP)’ Enquiry about invoice/payment status -> raise ticket in SPS with Issue category ‘Supplier Invoice/Payment Query’ Steps to raise Ticket in SPS: 1. Go to https://supplier.intel.com/websuite/feedback.aspx 2. 3. 4. 5. Login with your credentials Select Issue Category Provide Issue details in Brief Description. Click on Submit button Q5. Why do I get Auto-reminder e-mails from popsupport@intel.com? A5. The Auto-reminder e-mails are system triggered e-mails to Supplier & Marketing PM to remind about their pending action items in POP tool. Supplier 1. 2. Monthly Pending POP auto-reminder - To remind that POP submission is required for specified POs. Pending Clarification auto-reminder - To remind that Supplier must provide a clarification to the query from Marketing PM/Auditor, which is pending for more than 3 days. Marketing PM 1. 2. 3. Monthly Pending POP auto-reminder - To remind that POP submission is required for specified POs. Pending Clarification auto-reminder - To remind that Marketing PM must provide clarification to a query from Auditor, which is pending for more than 3 days. Pending PM Approval auto-reminder - To remind that POP for the specified PO is pending for Marketing PM’s Approval for more than 2 days. Q1. A1. 2. Supplier Read the full POP FAQ.