Payment Tracker Self Help

Browse through the navigation tabs for the information you are interested in.

  • A 24/7 extranet application designed to display invoice, payment, and receipt information for all domestic and international entities on various system.
  • Provides a one-stop global shop to all vendors and Intel employees.
  • Suppliers are able to submit criteria for invoice reports by check number, invoice number, PO number, and payment due-date range.

Intel Payment Tracker workflow


Step Action
1 Supplier submit invoice online.
OR,
Intel Finance key into payment system.
2 Invoice created will be viewable in Payment Tracker after TWENTY-FOUR (24) hours.
3 Supplier enter search criteria.
4 Payment status will be displayed accordingly.  

Step Action
1 Go to supplier.intel.com.
2 Click on Supplier Sign-In link.
Result: The Intel Login page is displayed
3 Enter your Login ID and Password.
4 Click Sign In button.
Result: The Supplier Information page will be displayed.
5 Click Intel Payment Tracker link.
Result: The Payment Tracker tool will be displayed. 

Step Action
1 Go to supplier.intel.com.
2 Click on Supplier Sign-In link.
Result: The Intel Login page is displayed
3 Enter your User ID and Password.
4 Click Sign In button.
Result: The Supplier Information page will be displayed.
5 Click Manage My Account > Application Access link.
Result:The Application Access page will be displayed
6 Select checkbox to request for additional permissions.

Additional Application
7 Click Next.
Note: You might be prompted to provide additional information.
Result: The confirmation message will be displayed. Your application is now subject to your EVM’s approval.

Confirmation message

Step Action
1 Go to supplier.intel.com.
2 Click on Supplier Sign-In link.
Result: The Intel Login page is displayed
3 Click Manage my Account link.
4 Enter your User ID and Password.
5 Click Sign In button.
Result: The Manage My Account page will be displayed.
6 Click Check Status of Application/EVM Requests link.
Result: The date and status of your request will be displayed.

Status Remark
Pending EVM Approval
  • Awaiting validation from your company’s EVM.
  • It is advisable to mail reminder, just in case.
Pending Intel Approval
  • Awaiting validation from Intel.
  • Confirmation e-mail will be sent between 3-5 business days from the date of EVM approval.
Rejected
  • The reason will be stated in the Comment column.
Pending Request
  • Only applies for request to become an EVM.
  • Intel contact will need to approve the request.

Scenario 1: Upgrade from Manage My Account page.

Step Action
1 Go to supplier.intel.com.
2 Click on Supplier Sign-In link.
Result: The Intel Login page is displayed.
3 Enter your User ID and Password.
4 Click Sign In button.
Result: The Supplier Information page will be displayed.
5 Click Manage My Account > Upgrade to Standard (Full) Registration link.
Result: The Upgrade to Standard (Full) Registration page will be displayed.

Upgrade to Standard (Full) Registration page
6 Click Begin button.
7 Select the checkbox for Intel® Web Suite (Invoice/PO/Payment Tracker/ASN/Forecast) - Suppliers Only.

Basic Transactions
8 Click Next button.
Result: The access request form will be displayed.
9 Update all the mandatory fields.
10 Click Next button.
Result: The upgrade request will be routed to your company’s EVM for approval.

 

Note: If your company does not have EVM, kindly refer to Supplier Registration > How do I become an EVM?




Scenario 2: Upgrade from Web PO page.

Step Action
1 Go to Intel Web PO.
2 Click EVM conversion link.

EVM Conversion
Result: The Upgrade to Standard (Full) Registration page will be displayed.
3 Click Begin button.
4 Select the checkbox for Intel® Web Suite (Invoice/PO/Payment Tracker/ASN/Forecast) -
Suppliers Only.

Basic Transactions
5 Click Next button.
Result: The access request form will be displayed.
6 Update all the mandatory fields.
Note: Mouse over the “?” icon for explanation of what to fill.
7 Click Next button.
Result: The upgrade request will be routed to your company’s EVM for approval.
Note: If your company does not have EVM, kindly refer to Supplier Registration >
How do I become an EVM?
Show more Show less

FAQs

Frequently Asked Questions

The payment is released by Intel once the agreed payment terms are reached. Please consider that payment terms are calculated from the later of the following,

  • Actual delivery date when goods are received by Intel.
  • OR,
    The date a valid invoice is received at Intel Payables.

The status of an invoice can be viewed in the Intel Payment Tracker.

  • For courier service/normal post submission: after invoice copy has been entered into payment system.
  • For online submission: approximately TWENTY-FOUR (24) hours after the invoice has been submitted online.

Step Action
1 Go to Intel Payment Tracker.
2 Enter search criteria.
For example, PO number 4200123456.
Notes:

Search criteria Remark
Invoice number
  • Sort data by invoice number.
PO number
  • Sort data by PO number.
Check/EFT/Payment Number
  • Display total payment amounts.
  • Click Check/EFT number for details.
Packing slip —
Matching or Starting With
  • Enter a specific number.
  • OR,
    Leave it as it is.
Expected to Pay Between
  • 6-months history, by default.
  • Modify the data range, if required.
From Intel In
  • Defaulted to all locations.
  • Narrow down to a specific location, if required.
Format report for
  • Defaulted to Web Page Display.
  • Change to Excel format, if required.
Records per page
  • Select from dropdown the number of records per page.
3 Click Generate Report button.

Generate Report button
Result: The matching record will be displayed. 

Status Remark

CLO status
  • Paid and closed.

MAN status
  • Invoice rejected/cancelled. Rejected reason will be displayed. Only applies to Web Invoices.

PRO status
  • Invoice on hold, waiting for authorization.

PEN status
  • Pending for payment on its first regularly scheduled payment processing date on or after the due date.

HLD status
  • Payment on hold.

  • Intel does not generate remittance advice.
  • Please refer to Intel Payment Tracker to reconcile the payment.

The invoice has yet to be received by Intel.

Show more Show less

FAQs

Frequently Asked Questions

  • Intel's ERS (Evaluated Receipt Settlement) process pays from the receipt of goods versus the receipt of a supplier's invoice.
  • The number entered into the invoice field is the packing slip number that was submitted to Intel with the product.

  • Payment amount is not displayed because the supplier may have a negative balance, or credit memo has been submitted.

    Negative amount

  • This could be due to short pay and the buyer has instruction to hold payment.
  • OR,
    This could be due to withholding tax deduction or discount.
  • Submit a ticket to Procurement and Payment Solutions for more details.

Step Action
1 Go to Intel Payment Tracker.
2 Select Check/EFT/Payment Number criteria.
3 Leave blank for Matching or starting with field.
Note: Modify the date range if required, to view more results.
4 Click Generate Report button.

Generate Report button
Result: The matching record will be displayed.
5 Refer to Amount Paid column for payment amount received.
Note: The amount you received might be differ from the amount displayed, due to bank charges.
6 Click matching check/EFT number.
Result: The check details will be displayed as pop-up.

Check details

  • Invoice with no full amount paid could be due to the Withholding Tax/Local Tax or Discount Amount. A foreign vendor is subject to withholding tax. Submit a ticket to Procurement and Payment Solutions with your correct PO number AND invoice number for enquiries on US Sales Tax Issue.
  • OR,
    Short paid could be due to wrongly deduct on discount amount. The discount amount is deducted based on the Intel Payment Terms. Please contact PO buyer for further clarification.

Country-based Remark
India
  • WHT certificates can be issued only to those vendors who have Furnished PAN or a statement of taxes withheld and paid into the Government Treasury would be issued.
  • WHT certificate/statement will be issued on quarterly basis.
  • Submit a request to Procurement and Payment Solutions with your correct PO number AND invoice number for details.
US, PRC, Taiwan, Malaysia

  • The payment term start is based on the invoice received at Intel Payables.
  • All invoices are subject to certain validations before being approved for payment.

  • It may take some time to receive the money after Intel executes the payment, as it depends on the bank processing time (normally about 3 to 5 working days).
  • Estimated 10 working days for payment made through check to reach supplier’s end.
  • If there is any change in bank information, please submit request to Procurement and Payment Solutions for changes.

  • Submit request to Procurement and Payment Solutions with your updated bank information.
  • Failing to update your bank information in Intel's database will result in your payment being rejected and a delay in you receiving payment.
Show more Show less

FAQs

Frequently Asked Questions

Step Action
1 Go to Intel Payment Tracker.
2 Enter search criteria.
For example, invoice number 6172123456.
3 Click Generate Report button.

Generate Report button
Result: The matching record will be displayed.
4 Click Cancel link.

Click cancel
Result: The Invoice Cancellation Request page will be displayed as pop-up.
5 Update reason for cancellation.

Reason for cancellation
Note: State the reason in Remark column, if Others is chosen.
6 Click Submit button.

Submit button
Result: The confirmation message will be displayed.

Confirmation message
7 Click OK button.
Results:
  • The cancellation request has been submitted.
  • The Cancel link will be grayed-out for SEVENTY-TWO (72) hours.

    Grayed-out
Notes:
  • Invoice cancellation is subject to Intel review.
  • Please resubmit cancellation in the event cancellation request is not processed within the SEVENTY-TWO (72) hours turnaround time.
  • The Pay Status will be updated to MAN upon cancellation approval.

Scenario 1: Submit paper memo.

Step Action
1 Prepare paper memo.
2 Submit a request to Procurement and Payment Solutions to refund payment.




Scenario 2: Submit through Web Invoice.

Step Action
1 Go to Intel Payment Tracker.
2 Perform search.
3 Manually check for duplicate/overpaid invoice.
For example, PO 4200123456 with invoice number 123456789.
4 Go to Intel Web Invoice > Create Credit Memo.
5 Enter PO number.
Note: You must enter the entire PO number in the PO field for Intel Web Invoice to retrieve the requested information and in order to continue.
6 Click Create button.
Result: The credit memo for PO number entered will be created.
Notes:
  • The credit memo generated requires supplier to fill in additional mandatory fields.
  • The supplier assumes responsibility to submit complete and accurate invoices.
7 Update the mandatory fields,
  • Credit Type
  • Supplier Original Invoice Number
  • Credit Number
  • Ship Service Date
  • PO Line
  • Credit Description
8 Click Review Credit Memo button.
Result: The Review Credit Memo screen will be displayed.
Note: The errors and missing fields will be notified in red.
9 Click Submit Credit Memo button.

Submit Credit Memo button

OR,
Click Edit Credit Memo button for amendment.
Result: The Credit Note screen will be displayed.
Note: Supplier may print a copy of the generated invoice confirmation. 

Step Action
1 Double check if the payment reached
  • Wrong bank account.
  • Wrong remit name.
  • OR,
    Wrong banking information.
2 If there is any change in bank information, please submit request to Procurement and Payment Solutions for changes.