Support
PASSWORDS ARE NOW CASE-SENSITIVE!
Please note that passwords in our security system are treated as case-sensitive. If you do not type the case exactly as it appears in your password then you will not be able to login.
Example: If your password is spS12Sps$ then entering sps12sps$ will not work. You will need to type in the upper case S characters as they appear in the password.
Registration / Logon Problems
The type of assistance necessary will depend on whether you are:
Registered Intel Suppliers
If you are a registered Intel supplier and were able to log in successfully prior to this change, please contact our Customer Support Center.
If you are a registered Intel supplier trying to access one of the following applications, please see the help specific to that application:
Intel Employees and Contractors
If you are an Intel employee or contractor and need access to the Supplier.intel.com web site, then please read the following information:
Pre-requisites:
- You have a valid Intel network account and password
- You are currently logged in to Intel's internal network and not working offline
- You are not a supplier requesting access for TSM Planner, TSM Reconciliation and SIMI. Suppliers should apply through Supplier Registration
Registration Process:
After clicking the "start registration process" link below:
- Step 1 - Enter your login ID (also known as IDSID - Note: do not enter Mad or AMR for this first step)
- Step 2 - Enter your log in (this time enter domain\IDSID as your login ID)
- Step 3 - After logging in, select one or more applications that you want access to
- Step 4 - Submit your request and wait to be approved before accessing the application(s)
Please note that the above link will only work if you are logged in to the Intel network. You may call the Customer Support Center if you need to check the status of your ID while not connected to the Intel network.
If you are new to the Supplier.intel.com web site and wish to request access to secure content, please see the Supplier Registration home page. If you have questions about this process or encounter problems during registration, please contact our Customer Support Center.
Common Browser Errors
We have documented some of the most common browser errors reported by visitors to our site. If you believe a problem you are having may be related to your browser, verify that you are using one of the supported browsers then see the Common Errors page for possible solutions.
If you do not find the answer to your problem, please send us e-Mail. Be sure to include:
- Your full name
- The phone number where we can reach you (including area and/or country code)
- Your e-Mail address
- Browser name and version number
- A description of the problem, along with the URL you were attempting to view.
Minimum Browser Requirements
The minimum requirements for web browsers used to access the Supplier.intel.com web site has changed. The supported browser now includes the following version:
Microsoft+ Internet Explorer 8.X and higher
Please ensure that the web browser installed on your system is one of the versions listed above. If an upgrade is necessary, please download the latest version from one of the web sites listed below or contact your IT support for assistance.
Microsoft - http://www.microsoft.com/downloads/search.aspx?displaylang=en
NOTE: To determine your browser version, select Help | About from your browser's main menu.
+ Other names and brands may be claimed as the property of others.
Need to upgrade your browser to 128-bit (strong) encryption?
If you are a Microsoft Internet Explorer user* and use Windows 95, Windows 98, or Windows NT 4.0, visit their site to get the
128-bit patch for IE.
* 128-bit encryption upgrades for U.S. and Canada only.
If you are a Netscape Navigator or Netscape Communicator user**, visit their site to get the
128-bit patch from Netscape.
** Strong encryption will enable you to make secure transactions, used in online banking and trading. Available to U.S. and Canadian citizens or permanent residents only. Available in English and French. Unix in English only.
EMail Notifications
Registered users of the Supplier.intel.com web site may, from time to time, receive eMail notifications related to the operation of the web site or related to one or more of the applications for which the user is registered. If you do not wish to receive these communications, please send us an eMail indicating this change of status (please remember to include your full name, email address, and a phone number, in case we need to contact you). We will remove your name from all Supplier.intel.com distribution lists. However, by doing so, you will no longer be able to access secure areas of Supplier.intel.com including, but not limited to, dynamic applications that you may have used in the past.
Intel WebSuite
Intel WebSuite issues can be submitted via the WebSuite tool. Please follow the steps below.
- Go to Supplier home page
- Click on "Supplier Login" in the upper left corner
- Log in with your ID and password and click on "Submit"
- Click on "Contact Us" at the top of the page
- Click on "Contact for Intel WebSuite"
- Click on "Submit a Service Request to the Service Desk"
- Enter the necessary information and click "Send to Intel Customer Support"
Other Issues / Questions
Do you have questions or issues that were not addressed above? Send us an eMail. We will get your question answered or your problem resolved as quickly as possible. Please include:
- Your full name
- The phone number where we can reach you (including area and/or country code)
- Your email address
Need to Download the Adobe* Acrobat* Reader?
Any time you click on a PDF (Portable Data Format) file, the Adobe Acrobat Reader will be launched so that you can view, search or print it as long as you have the Acrobat reader installed on your system. If you don't, you'll need to download a file from the Adobe web site, then execute it to install the Adobe Acrobat Reader.
Click here to download Adobe Acrobat Reader