Introduction

The Intel File Transfer System (FTS) is an Intel managed suite of file transfer services that are used to securely route all types of files between Intel business groups and external companies and end users.  Various options for file transfer are available for more freedom in choosing a method that meets business needs while ensuring these methods meet applicable Intel Information Security guidelines and requirements.  Options available include file transfer using a Web browser or more automated file transfer protocols, such as HTTP and FTP. 

An external service provider provides additional options for increased integration flexibility.  When used, this service provider acts as an intermediary between external companies and Intel to provide these additional options.

The service provider that currently provides this service is Hubspan*.

Terms such as "inbound files" and "outbound" files are often used to describe file transfers.  "Inbound files" are files transferred from an external user or company to Intel.  "Outbound files" are files that were transfer from Intel to an external user or company.

* Please note that this link will take you from the Intel Web site. Intel does not control the content and makes no warranties of the linked site.

Target Audience

The following information is primarily intended to provide assistance to external companies and end users who need to exchange files with Intel business groups. This page also contains support information for existing users. 

Features

  • Secure, scalable, and reliable file routing between Intel business groups and external companies and end users
  • Flexible, platform-independent solution
  • 24x7 monitoring and support
  • "Re-delivery" (e.g. if files need to be re-sent after they have already completed): FAQ #12
  • Configurable email notifications to external companies and end users integrated (e.g. file successfully delivered, file delivery failed, etc.): FAQ #17

Getting Connected

If you have not already, please contact your Intel contact.  If you do not know who your Intel Contact is, send an email to File Transfer Engagements and we will do our best to help locate your contact.  You will be contacted in approximately 3-5 business days to discuss your requirements and timelines.

If you are an external company representative and are considering to integrate using the more automated system level file transfer solutions that do not involve Web browser file uploads/downloads please complete the following steps.

  1. Select a Connectivity Option
    There are three standard document exchange options available. Choose the option from the following list that best fits your business and technical requirements:
    1. PartnerConnect - This option is best suited to external companies that have no existing B2B infrastructure. PartnerConnect is a Windows client tool suitable for both manual use and automated processing through scheduling utilities such as Windows Scheduled Tasks. PartnerConnect is free and easy to configure. The technical requirements for PartnerConnect can be found in the Intel File Transfer Integration Guide.
    2. FTP/s - This option is best suited to companies that already have a file transfer protocol client or those that wish to purchase one. Supported FTP/s clients are listed in the Intel File Transfer Integration Guide.
    3. Important Note: FTS supports FTP/s, which is FTP over SSL. Secure FTP, which uses SSH, is not supported.
    4. HTTPS – This option is best suited for companies that already have a B2B infrastructure that they wish to leverage to exchange documents with Intel or the capability to send/receive files over HTTPS. For those who have not integrated via HTTPS before, this may be the most complicated option for you to implement.
  2. Complete the Trading Entity Information Form
    Complete the Trading Entity Information form and email it to your Intel business contact.
  3. Configure Your System for Testing
    Configure your client-side software (FTP client, PartnerConnect) or HTTPS application, using address and login information provided by Hubspan, and make any necessary changes to firewalls and/or proxy servers.

    Important Note:

    If you have chosen to use PartnerConnect to exchange files with Intel, see the PartnerConnect Installation Guide Microsoft Word filefor information about installing and configuring the application on your chosen system.
  4. Test Connectivity with Hubspan and the Intel Business Group
    Exchange simple text files with Hubspan to resolve any configuration or connectivity issues (firewall, proxy, etc.). Emulate Production activity by exchanging files with the Intel Business Group, through Hubspan, with all parties monitoring and verifying the results.
  5. Go-Live
    Update your system configuration to interact with the Production Hubspan system, run a Production Acceptance test, and then begin exchanging live data through the Intel File Transfer System.

Frequently Asked Questions

No. Intel pays all associated service fees; there is no charge to the external company or end users to use FTS services.

 

There is also no charge for the PartnerConnect software when that option is used with Hubspan. However, if an external company wishes to build or use their own secure file transfer capability based on either HTTPS or secure FTP, then all resultant costs are the responsibility of the TE.

FTS supports all file types and formats. However, FTS cannot support files marked as "read only" or that have no data (0 bytes).

Files that have been delivered to all intended recipients will be retained for 7 business days. Files that have not yet been delivered to all intended recipients will be retained for 14 days.

File metadata will be retained for 18 months for reporting and audit purposes.

Unless the file transfer interface is configured otherwise, 24 hours is the default maximum time period allowed for files to be sent through FTS.  After a file transfer reaches the maximum time allowed, FTS support teams and appropriate Intel application support teams will be notified to resolve the issue.

For outbound files from Intel, this time period begins at the time the file is received by Intel FTS from the Intel business group and ends when the file becomes available for download. For inbound files to Intel, this time period begins at the time the TE sends the file to the Intel FTS/Hubspan and ends when the file is successfully delivered to the Intel business group.

Yes, files sent through Intel FTS and/or Hubspan services must adhere to the following guidelines:

  1. Files must be less than 1 GB in size. However, special authorization is necessary to send files over 64 MB.
  2. File and directory names must include only the characters A-Z, a-z, 0-9, hyphen, underscore, and space.

    Important Note: The space (blank) character used in file names may not work on all operating systems. To avoid possible failure during file transport, the Intel Business Group and TE who wish to use this feature will need to ensure that both operating systems support this capability during the integration process.
  3. The space (blank) character must not be leading or trailing.
  4. COM[0-9], COM[0-9].*, LPT[0-9], LPT[0-9].*, NUL, NUL.*, PRN, PRN.*, AUX, AUX.*, CON, CON.* are invalid file names or directory names
  5. File and directory names should be case-insensitive (e.g. foo.txt == Foo.TXT == FOO.TXT).
  6. File names (name + extension) must be 64 characters or less.
  7. Files cannot be marked as "read only" or have no data (0 bytes in size).

 

The file will be rejected and an email notification will be sent to the TE's support team.

 

 

Yes. Hubspan uses a variety of Intel-approved and industry-standard methods and practices to ensure information is secure and remains uncompromised within their environment.

When ParnterConnect is first installed, a configuration file queries Hubspan and creates folders for each Intel destination. The configuration file would only need to be run again if a new connection to a different Intel group is created.

Note: If you are connected to more than one Intel group, please ensure that files are placed in the correct folders to avoid being sent to the wrong Intel destination. The PartnerConnect Installation Guide  outlines how to use the tool to send all files, send files to a specific Intel business group, send a list of files, or send one specific files.

Yes, a built-in scheduler exists. The PartnerConnect Installation Guide  outlines this feature and how to use this feature. Also, most operating systems include a native scheduling feature (e.g. the Scheduled Tasks applet available in most Microsoft Windows* operating systems) and there are numerous third party utilities that can be used for this purpose too.

Yes, an active connection to the Internet is required to use the tool for configuration and sending/receiving files. However, this tool can be run at any time. Companies that have strict Internet guidelines can either schedule sends/receives for when they know they will have a connection or use the tool (or optional command window) on demand.

Contact the FTS Support team if you need a file re-sent to your company. You will need to provide the name and/or date of the original transfer to help the FTS Support team in locating the correct file. Please note that we cannot send the file to any other destination (e.g. email) than what is currently specified for your company.

Once we have received all required information from you and the Intel business group, the set up process and end-to-end testing can take as little as 2-3 days to complete for the Test and Production environments. However, due to the large amount of coordination involved, it is best to allow approximately 1 week for each environment or 2 weeks total.

Call the FTS Support team and ask them to look this information up for you. You will need to tell them the name of the Intel business group with which you exchange files and the name and location (city) of your company.

Contact the FTSSupport team with the new email address or addresses and the nameand location (city) of your company and the name of the Intelbusiness group with which you exchange files.

Note: This process must be repeated for each Intel business group with which you exchange files.

Review the Notifications FAQ (#17) for the list of available notifications and then contact the FTS Support team. Using the unique ID preceding each notification, tell them which notifications you wish to receive and which you do not. You will also need to tell them the name and location (city) of your company and name of the Intel business group with which you exchange files. 

Note: This process must be repeated for each Intel business group with which you exchange files.

The following notifications can be subscribed or unsubscribed to for each account:

  • [S1] A file sent by my company has been received by Hubspan and scheduled for delivery to Intel.

    The purpose of this notification is to acknowledge the receipt of each file sent to FTS. At this point, the file is en route to its intended recipient but has not yet been delivered.
  • [E2] A file sent by my company exceeded the maximum time allowed for delivery specified by Intel.

    This notification is sent when a file does not reach its intended recipient within a set amount of time (in minutes). This value is specified by the Intel business group. By default, it is set to 1440 minutes (24 hours) but may be changed to a lower value, depending on the needs of the business.
  • [S2] A file sent by my company has been successfully delivered to Intel.

    When the TE has successfully downloaded a file from Hubspan, FTS will send a final notification to the email address(es) specified for your company.
  • [E3] A file sent by my company has not yet been received by Intel and will be deleted from the system.

    This notification is sent when FTS is unable to deliver a file that you sent to an Intel business group within one week (7 days). This notification is intended to ensure that your support team is notified of the problem before the file is removed from the system. Please contact the FTS Support team immediately for assistance is resolving this situation.
  • [E4] A file sent by my company was not received by Intel and has been deleted from the system.

    This notification is sent when FTS was unable to deliver a file that you sent to an Intel business group within 2 weeks (14 days).

    IMPORTANT: At this point, the file has been removed from the system and cannot be recovered.
  • [H1] A file sent to my company by Intel is ready for pickup at Hubspan.

    This notification is sent when a file intended for your company has arrived at Hubspan and is ready to be picked up.
  • [S3] My company has received a file that was sent by Intel.

    This notification is sent when a file has been successfully delivered to your company.
  • [E6] A file sent to my company has not yet been picked up and will be deleted from the system.

    This notification is sent when FTS was unable to deliver a file intended for your company within one week (7 days). This notification is intended to ensure that your support team is notified of the problem before the file is removed from the system.
  • [E7] A file sent to my company was not picked up and has been deleted from the system.

    This notification is sent when FTS was unable to deliver a file intended for your company within two weeks (14 days).

    IMPORTANT: At this point, the file has been removed from the system and cannot be recovered.
  • [E8] A file sent to my company was overwritten at Hubspan because another file with the same name was sent by Intel before the first file was delivered to or picked up by my company.

    This notification is generated when a second file with the same name as one that was sent previously by Intel is sent before your company completed the download of the first file. This situation should only occur if the Intel application does not use unique file names.

    Note: If this behavior is undesirable, you can work with the Intel business group to convert to use unique file names or work with them to understand their file upload schedule and retrieve files during times when the chances of collision are reduced.

 

There are also two notifications that are mandatory:

 

  • [M1] The Intel File Transfer System will be unavailable (e.g. for maintenance).

    The purpose of this notification is to ensure users of FTS receive advance warning when the system will be unavailable. Every effort is made to ensure that adequate notice is given to both the trading entities and the Intel business groups prior to the start of the outage. However, please be aware there may be times that the FTS Support team is unable to provide more than a few hours warning, especially when system-level patches related to security must be applied.
  • [E1] An error has occurred and a file sent by my company did not reach its destination.

    If a problem occurs and a file cannot be delivered to its intended recipient, FTS will send an error message that includes the name of the file, date, tracking ID, and the possible cause of the error. You can contact the FTS Support team if you need assistance in understanding or resolving the problem.

Support

The Production system is supported 24x7 (24 hours per day / 7 days per week).  For issues related to the Production system, see the table below.

The Preview/Test system, which is used for testing, is supported Monday through Friday, between 8:00am and 5:00pm Pacific Standard Time.  If you have an issue with the Preview system, please call your Intel business contact.

 

Internal Users

External Users **

Non-Urgent Requests

X-1234 
Options [select language] 9,6,4

1-877-811-2574 
Options 5,1

Send email to b2b.tech.support@intel.com

** For non-US support numbers, see the main support page.