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Intel Is Moving to the Ariba Network*

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Supplier FAQs

Supplier.intel.com Support

Intel is transitioning to the Ariba Network* to provide a more efficient, easy-to-use collaboration platform for its inbound supply chain. Transacting electronically on the Ariba Network will soon be a standard part of doing business with Intel.

This new platform will allow many of our suppliers to move away from paper-based and manually transmitted purchase orders and invoices currently associated with our Intel system, WebSuite.

Intel will be migrating suppliers to the Ariba Network over the next year. Intel will begin the onboarding process for each supplier, by sending a Project Notification Letter (see a sample PNL) with instructions about how to register on the Ariba Network and connect to Intel. Until you receive that Project Notification Letter, continue to use WebSuite on https://supplier.intel.com.

Benefits of the Ariba Network

Below are some of the benefits your company will experience with the Ariba Network:

  • Receive electronic purchase order (PO) notifications and other documents
  • View your Intel transactions online 24x7
  • Submit invoices electronically (paperless) in more geographies
  • Set up catalogs for your products and services
  • Reduce administrative overhead for collaborating online


The Ariba Network consolidates transactions from multiple customers so that you can support your business through one system. Many of your existing customers may already be using the Ariba Network.

The Ariba Network platform allows you to move away from paper-based invoicing or manually transmitted transactions. The Ariba Network supports electronic invoicing in a much larger number of countries than is presently supported in Intel's WebInvoice application.

How Onboarding Works

Intel started working with suppliers to transition to the Ariba Network beginning in 2017.

  • Enterprise Account
  • Standard Account

Enterprise Account

For those suppliers which Intel prioritizes for an Enterprise Account, Intel will send you a Project Notification Letter (PNL) with instructions for onboarding onto the Ariba Network and a list of resources to help you learn about the Ariba Network and get answers to your questions.

Shortly thereafter, you will receive a Trading Relationship Request (TRR) from Ariba. Click the “Accept your customer’s Trading Relationship Request” to begin the onboarding process.

 

Fees: Intel is paying the fees normally associated with Enterprise Accounts when you transact with Intel. You will be responsible for fees incurred when doing business with other customers.

 

Watch an overview of the Ariba Network (4:07) ›

Watch Ariba's supplier basics video (4:33) ›

See Ariba's getting started resources ›

Read the Ariba Network quick start guide ›

 

Capabilities of Enterprise Accounts

Some of the key features of an Enterprise Account include the following:

  • Receive and manage orders and invoices from multiple customers in one online dashboard, including past orders and invoices
  • Create and export reports; archiving capabilities
  • Access to Ariba Support via phone, chat, or email; access to online training courses
  • Publish catalogs which, detail your products and services to improve order accuracy
  • Fees - Paid by Intel for all transactions with Intel; fees may be incurred by you when transacting with other customers

 

For a more complete list of features, see the comparison of Ariba Network capabilities by registration type.

If you're a standard account supplier, take advantage of the full power of the Ariba Network when you upgrade (see 17:01) today. Remember, all fees are paid for when transacting with Intel.

Standard Account

To simplify the onboarding process, Intel will invite most suppliers to register on the Ariba Network with a standard account.

The first time Intel creates a purchase order for your company in Ariba, you will receive instructions to register on the Ariba Network. Once you've registered, you can view the purchase order and submit electronic invoices online.

 

Take advantage of the full power of the Ariba Network - upgrade (see 17:01) today. All fees are paid for when transacting with Intel.

 

Watch a standard account overview video (18:13) ›

Watch an overview of the Ariba Network (4:07) ›

Watch Ariba's supplier basics video (4:33) ›

See Ariba's getting started resources ›

Read the Ariba Network quick start guide ›

 

Capabilities of Standard Accounts

Some of the key features of standard accounts include the following:

  • Access your standard account using emails and notifications; retain email communication to respond to purchase orders and notifications, and for archiving
  • Transact documents such as orders and order confirmations; convert purchase orders into electronic invoices; create non-PO invoices and credit memos
  • Access to Ariba Support via online help center
  • Create user accounts with permissions for different roles in your company
  • Free - no fees

 

For a more complete list of features, see the comparison of Ariba Network capabilities by registration type.

Take advantage of the full power of the Ariba Network - upgrade (see 17:01) today. All fees are paid for when transacting with Intel.

Operating in Multiple Systems During Transition

Rule #1: Transact on POs where you view them.


Questions about the onboarding process?

See onboarding FAQs

Handling Purchase Orders (POs) During the Transition

Purchase Orders

  • During the transition period, POs are likely to be generated in multiple systems
  • Intel's WebPO will list all POs to ensure no orders are missed
  • WebPO will indicate which POs must be viewed in the Ariba Network, and will provide a link to navigate to the Ariba Network to view and transact those orders
  • POs created before you onboard onto the Ariba Network will remain in WebPO and should continue to be transacted on WebPO
  • It is important to monitor both the Ariba Network and WebPO during the transition
  • You should transact POs in the system where you can view the PO details
  • You will get different email notifications based on the system where the PO was generated

Transacting on Purchase Orders (POs) During the Transition

Advance Shipping Notices (ASNs)

  • Intel has not yet enabled ASN submission in the Ariba Network (a notice will be sent to onboarded suppliers when ASN submission is enabled)
  • If you normally submit ASNs should continue to do so on WebASN

Invoices

  • Orders should be invoiced in the system where you can view the PO details

Tracking Invoice and Payment Status

  • Invoice and payment status can be tracked in the system where the invoice was submitted

Resources

Helpful resources to get you started on the Ariba Network.

Ariba Help Center

In the Ariba Help Center, you can search and browse an extensive list of FAQs and ask questions. You can also access Ariba's learning center and support center.
  • Ariba Help Center
  • Ariba Network for suppliers

Learn About the Ariba Network

Videos and guides explaining how the Ariba Network improves collaboration.
  • Overview of Ariba Network (4:08)
  • Supplier basics (4:33)
  • Getting started documentation and tutorial videos

Transacting on the Ariba Network

Videos and step-by-step documents about how to transact with Intel on the Ariba Network.
  • View a purchase order (4:00)
  • Send an order confirmation (4:54)
  • Invoices (3:10)
  • Send a PO-based invoice (4:35)
  • Invoice Against Contract (5:21)
  • Collaborative Invoicing Process
  • Create an Invoice Against Contract (IAC)
  • Create a Line Item Credit Memo
  • IAC Partial Credit Memo Process

Ariba Network Supplier Guides and Information Portals

Read detailed instructions for transacting with Intel.
  • Supplier guide for enterprise account suppliers
  • Info pack for standard account suppliers
  • Intel enterprise account supplier information portal
  • Intel standard account supplier information portal

Training

Training is available from Intel and Ariba to help with the onboarding process and use of the Ariba Network.
  • Watch a recording of the enterprise account summit training (48 min)
  • Watch a recording of the standard account summit training (15 min)
  • Watch a recording of functional training (37 min)

Communications

Preview sample messages you may receive during the onboarding process.
  • Project notification letter
  • Trading relationship request
  • Change Default Currency Job Aid

Upcoming Training

Summit Training

Register for an upcoming Summit Training session to learn about:

  • • Why Intel is moving away from WebSuite (supplier.intel.com) to Ariba and why this new initiative is important to our business
  • • How your company can benefit from using the Ariba Network
  • • Any potential fees associated with transacting on the Ariba Network
  • • How to set up your account on the Ariba Network

Functional Training

Register for an upcoming Functional Training session to learn how to:

  • • Navigate the Ariba Network
  • • Receive purchase orders
  • • Submit invoices
  • • Operate in Intel’s existing system and Ariba Network during the transition


Questions about the onboarding process?

See onboarding FAQs
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