Intel Customer Support Network

Our Mission

Intel's Customer Quality Support Network mission is to provide best-in-class quality support services to our customers, offer value-added services for technical problem solving, enable timely launch of new Intel® technologies and products in our customers' production and create an environment where leadership, innovation, and impact are rewarded.

The Customer Quality Support Network Responsibilities Include:

  • Understanding Intel customer quality and reliability requirements and product expectations
  • Resolving customer usability and quality issues
  • Recommending standard and uniform internal quality goals based on customer expectations
  • Enabling customer manufacturing launch of new Intel® technologies through specialized services

Our Services

Automated Relational Knowledgebase

The Automated Relational Knowledgebase (ARK) is your source for Intel® product information.

Intel® Quality Document Management System (Intel® QDMS)

Search for Material Declaration Data Sheet (MDDS), Product Change Notification (PCN), and if enabled, Product Qualification Report (PRQ).

Intel® Customer Manufacturing Enabling (Intel® CME) Guide

The Intel® Customer Manufacturing Enabling (Intel® CME) guide serves as a data reference for customers using Intel components in their products. Each chapter provides information with respect to a certain aspect of the use or characteristics of Intel components.

SMT Board Assembly Recommendations

Suggested process parameters for Pb-free SMT board assembly reflow and rework.

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ESD / EOS

An overview of electrostatic discharge and electrical overstress.

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Board Flexure Initiative (BFI)

BFI definition, detection methods, and strategies to minimize effects.

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