Device Family: Intel® Agilex™, Intel® Stratix® 10

Type: Answers

Area: HSIO

Version Found: v19.4
Bug ID: 1809412542

Why does my Intel® E-Tile or H-Tile Transceiver Toolkit GUI crash when performing load-heavy tasks (e.g. AutoSweep, BER traffic tests on multiple channels at the same time) when used with Intel Stratix® 10 or Intel Agilex® devices?


Due to a problem in the Intel Quartus® Prime Pro software versions 19.4 and later, you may see Transceiver Toolkit instability. This instability can make the tool vulnerable to crashing.


To work around this problem in the Intel Quartus Prime Pro version 19.4 and later, follow the steps below:


1) Zip up all files in $QUARTUS_ROOTDIR/bin64/jre64 to keep a backup of the OpenJVM 1.8 which ships with the Quartus Prime Pro software

2) Remove all the files after zipping them (you can leave the zip file in the folder)

3) Download an Oracle®1.8 JRE Java SE Development Kit 8u212 compressed file (.tar.gz)  which can be found here: 

4) Paste the contents of the JRE compressed file into $QUARTUS_ROOTDIR/bin64/jre64


This problem is scheduled to be fixed in a future release of the Intel Quartus Prime Pro software.