Verbio Call Transcription for speech analytics is a solution that transforms every conversation into information, transcribing voice to text in an easy and efficient way. You will have the opportunity to monitor and reconstruct the “human to human” dialogues, evaluating customer complaints and understanding their needs. This solution is not just turning voice into text, but transcribing every interaction with the right punctuation, data formatting and capitalization. Furthermore, it will allow you to identify who said what at any time in the conversation. With Verbio Call Transcription, you will learn more about every conversation, saving important information, and gaining useful insight into your customers. It will also transform the workflow of your business, improving efficiency for both customers and employees and increasing their satisfaction higher. With the power of Verbio’s speech recognition engine and NLU, you will have access to real-time transcription with high accuracy levels that have been proven on high-volume demand environments. The solution is omnichannel and has broad language and dialect coverage around the world. It also offers ready-to-use language models, available in sectors such as banking, Telco and contact centers.