Our priority is you

In the face of the COVID-19 – it’s now more important than ever for the global community to come together to help solve the world’s greatest challenges. Intel is committed to assisting our Partners with the technology needed to combat the outbreak and prepare society for future crises. Together, we will harness our expertise, resources, technology, and talents to serve businesses through this pandemic and beyond.


Intel executive leaders are mobilizing their ideas to bring innovation to light in times of crisis.

Intel Pandemic Response Technology Initiative to Combat COVID-19

Intel has pledged an additional $50 million in a pandemic response technology initiative to combat the COVID-19 through accelerating access to technology at the point of patient care, speeding scientific research, and ensuring access to online learning for students and teachers. Included in Intel’s effort is an innovation fund for requests where access to Intel expertise and resources can have immediate impact. This is in addition to prior announcements of $10 million in donations that are supporting local communities during this critical time.

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Customer Support & Warranty

  • Our Business Continuity Plan (BCP) is in place globally, and support services remain operational with minimal impact. Please use web ticketing for best results. For current status in your local language, click the yellow banner on www.intel.com/support.

Additional Relief on Warranty Support 

  • SWR Freight Cost Waiver: To reduce Intel® Technology Provider Members’ costs related to the Intel warranty process, until further notice, Intel will cover shipping costs and provide a prepaid UPS e-label for Standard Warranty Returns (SWR) in the United States and Canada. Return product shipping costs are also prepaid in the APAC, EMEA, and Latin America regions.
  • Extension of AWR Return Period: Current business and logistical challenges may prevent the timely return of defective products to complete the Advanced Warranty Replacement (AWR) process. Until further notice, Intel® Technology Provider Members with AWR benefits will now have up to 90 days (previously 60 days) to return AWR related defective product. We will continue to send reminders at 30 and 60 days to facilitate the return process.
  • Channel Customers will be eligible to receive FREE PCB design reviews until further notice. Visit the Design-In Tools Store to access the Printed Circuit Board design reviews and additional technical enablement benefits.

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IPA Membership Tiers

Intel plans to extend the traditional 12-month membership measurement period to 18 months (2019 + 1H 2020) to determine Partners initial tier at the launch of Intel® Partner Alliance in 2H 2020. Intel is extending the measurement period to 18 months to help mitigate the potential impact of COVID-19 induced disruptions on their tier in the new program. Partners will retain their initial Intel® Partner Alliance tier status through 2021. At the end of 2021, partner status will be evaluated on the prior 12-month measurement period to determine their tier in 2022.

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Points Program Extension

  • Due to the onset of COVID-19 and the disruption it is still causing our partners around the world, we are extending any points that will expire at the end of June—for a full 90 days—to allow partners to use them for rewards and Distributor Vouchers that will help their business.
  • During this process, points that will expire at the end of June will be reinstated during the first week of July and will permanently expire at the end of September if they remain unused. We recommend partners use their points on Distributor Vouchers to help delay their costs in the short term.

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Supply Chain Expertise

View resources to assist your business during this time.

  • Intel’s global supply chain has been recognized as one of the top supply chains across our industry. We are offering our partners access to our global supply chain experts to discuss best practices with your channel supply chain professionals. Best practices topics could include: Sustainability, Strategic Sourcing, Supply Chain Digitization, Global Trade/Tariffs, Circular Economy, Business Continuity, Smart Logistics, Corporate Social Responsibility, and others. If you are interested in accessing our supply chain experts, please contact your account manager or visit support.intel.com for more information.

Additional Resources

Intel is proud to offer our partner community resources and solutions to propel their businesses forward.