What Do You Need Help with?

Find the answers you need to sign in. If you still experience issues, contact Support below.

Troubleshoot My Login

Recover Username or Password

I forgot my username ›

I forgot my password ›


Unlock Account

Intel.com user accounts are locked after 10 unsuccessful attempts. Wait 10 minutes and try again. If you are still unable to sign in, reset your password ›


Update Password, Email, or Other Account Information

Change my password ›

To update your email or other account information, please log in to your account.

Contact Us

Please use the Chat option below for help with your login issues.

If Chat is not currently available, you can submit a Support Request and we will respond within one business day.

Contact us by phone: US and Canada: 1-866-655-6565 or Global Support Phone List

Other Login Help

How to Create a Valid Password


  • Eight (8) to fifteen (15) characters
  • At least one alphabetic character (a-z, A-Z)
  • At least one numeric character (0-9)
  • At least one special character (#$%)

Do not use:

  • Non-English characters
  • Your username
  • Three or more repeating characters, such as "1111" or "aaa"
  • Any email address on record for the account
  • A previous password

How to Create a Valid Username

Usernames are case sensitive and may contain letters, numbers, and these special characters: 

  • period (.)
  • underscore (_)
  • hyphen (-)
  • at symbol (@)

If updating an existing username, sign in again after waiting a minute or two for the changes to apply. Note: You may use an email address as your username; however, if your email address should change, your username will remain unaffected unless you update it by signing into your Intel account.

Using Internet Explorer* (IE)

If you experience problems viewing this site in IE, you may need to disable the Compatibility View option. Compatibility View and related settings are found under the Tools menu in IE. Refer to your browser help for instructions.

Other Tips

  • Try a different browser. Internet Explorer is preferred, but Firefox and Chrome may also work.
  • Enable cookies in your browser and clear your browser cache. Refer to your browser help for instructions.
  • If you are not receiving expected emails from Intel, check your Spam or Junk folders.
  • Check that your keyboard Caps Lock and Num Lock are off, and then retype your email and password.