IT@Intel: Today’s Hot Topics from
Industry Experts

Get innovative ideas, best practices, and groundbreaking IT strategies from the experts inside Intel’s own IT department, including CIO Paula Tolliver.

2016-2017 Intel IT Annual Performance Report

Intel IT plays a pivotal role in providing the solutions and services that are accelerating Intel’s digital transformation. This report describes how we are transforming the way Intel’s businesses run and grow, increasing workforce productivity and experiences, delivering operational excellence, and promoting an engaged and innovative workforce—all executed against a backdrop of increased cybersecurity awareness.

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Social Collaboration and Mobile Computing

Intel IT developed a proactive problem-management that has reduced BSOD errors by 60 percent, reduced unexpected shutdowns by 40 percent, and reduced application hangs by 75 percent, while also creating a foundation for our future transition to more advanced data analytics and predictive maintenance.

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Intel IT has developed a Gold Standard configuration for drivers and firmware, using a clearly defined process based on specific criteria that balances the need to upgrade a platform against the disruption it might cause. We have increased our success rate to more than 90 percent while improving user experience.

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The Intel® vPro™ platform provides visibility, manageability, and remote configuration for headless PCs.

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Big Data, Analytics, and IoT

Intel IT, has unified the digital experience for Intel’s business-to-business (B2B) customers by eliminating unnecessary business processes and technical debt. Our efforts resulted in a streamlined, consistent end-to-end customer experience and increased revenue by USD 500 million.

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Intel IT developed a Compliance Analysis and Prediction Service (CAPS) using artificial intelligence, to provide a more effective process to select IIP claims for audit. The claims selected by CAPS recover approximately $20 million of marketing value per year that may have otherwise been lost.

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In today’s fast-paced business world, rapid, data-driven decisions are crucial to maintaining a competitive edge. This is especially important for Intel’s supply chain, which spans order-taking, resource procurement, manufacturing, testing, and final delivery of product.

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Cloud and Data Center Solutions

Intel IT has developed a groundbreaking new server architecture that significantly reduces upgrade costs and improves operational efficiency.

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As part of Intel IT's transformation, they have launched a three-year initiative to transform their multi-cloud strategy to be focused on the business and support fast, agile application development.

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Intel IT has overhauled their data center strategy to meet new business requirements and provide customers with optimal DC infrastructure capabilities that improve cost efficiency and resource utilization.

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Enterprise Security

SaaS applications and services are increasing as they can provide efficiency and agility, cost savings, and enhanced collaboration especially with suppliers and customers. However, they can pose security issues. Intel IT developed several best practices that can help an enterprise minimize risk in the cloud.

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Intel IT is developing a beyond-the-edge security strategy that will enhance security in our environment. This new strategy addresses several drawbacks with today's approach to security.

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There is a lot of info out there about information security – but much of it is so abstract that it’s hard to put to use. In contrast, the Insider Threat Field Guide is a practical and comprehensive guide for protecting the enterprise against all forms of insider threat.

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IT Leadership

Intel IT Chief Information Security Officer Brent Conran discusses how, as technologies become smarter and more connected, the threat surface that we all must defend is expanding at an unprecedented speed. Cybersecurity is absolutely a top priority in boardrooms across every industry. How do we strike the right balance between security and the needs of the business?

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As Intel IT releases their 2016-2017 IT Annual Performance Report, Paula Tolliver Intel vice president and chief information officer discuss what drove her to join Intel, the future she sees for Information Technology and her plans to accelerate the pace of business through IT innovation.

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Shesha Krishnapura, Intel IT chief technology officer, discusses how Intel IT has used design best practices to convert two wafer-fabrication facilities into high-density data centers with extreme energy efficiency.

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