Harnessing Data to Transform the Shopping Experience COVID-19 accelerates Sensormatic Solutions and Intel’s plan to bring AI insights to in-store retail “Intel’s AI technology for the edge, paired with our Sensormatic IQ platform, are helping to power the digital transformation of the retail industry. Through this collaboration and shared commitment to innovation and ...engineering, we are pleased to deliver solutions to address our retail customers’ biggest challenges and confidently move into the future.” —Bjoern Petersen, President, Sensormatic Solutions Retailers have long understood that the experience they offer shoppers is nearly as important as the products they carry. Creating that differentiating experience starts with learning more about shoppers’ traffic patterns and dwell times. It also means developing a deep understanding of how effectively the business is operating and delivering on the promise of seamless unified commerce. Today’s retail business is a data business. Retailers increasingly look to data—and, by extension, the technology that captures and analyzes it—as critical tools in their ongoing bid to understand what customers want, sharpen operational efficiency, and compete in an increasingly complex and competitive marketplace. Retail is, for example, one of the industries most aggressively pushing to explore how businesses can create measurable value with edge artificial intelligence (AI) solutions. Starting in 2020, retailers also turned to technology and AI to manage another set of pressing challenges brought on by the global coronavirus pandemic. Spanning store shutdowns, social distancing guidelines, mask mandates, customer uncertainty, as well as shifts in retail and consumer behaviors, these developments demanded new tools, approaches, and priorities. Sensormatic Solutions, a part of Johnson Controls and an established retail expert, sought to use its technology, expertise, and partnerships to meet the challenge. Sensormatic Solutions harnesses data with Sensormatic IQ Today, approximately 75 percent of the world’s top 100 retailers already rely on 1 Sensormatic Solutions’ experts and comprehensive solutions portfolio. Sensormatic IQ, the company’s new intelligent operating platform for retail, integrates the full Sensormatic Solutions portfolio, retailer, and third-party data sources, along with advanced technology such as AI. This combination connects retailers to unparalleled visibility into operations and shopper insights. The aim is to equip retailers to harness the power of data—from smart sensors, the Internet of Things (IoT), and a growing list of emerging applications—to deliver frictionless shopping experiences. Sensormatic IQ drives prescriptive, data-driven outcomes for retailers, creating value and growth opportunities as those retailers move into the future. The Sensormatic IQ platform is designed to be open, secure, and agile, integrating diverse data streams into a clearer, data-driven path forward for retailers. The reward is a deeper understanding of everything from inventory and labor optimization to shopper behavior, loss prevention and liability, and marketing impact. These insights help inform enhanced decision-making across the enterprise. Solution Brief | Harnessing Data to Transform the Shopping Experience Sensormatic IQ Analytics and Smart Sensors AI/ML Cloud Insights and Devices Driving New Intel collaboration speeds innovation To further power the digital transformation of the retail industry, Sensormatic Solutions collaborated with Intel to help advance its technology and software enablement capabilities. Sensormatic combined Intel’s edge AI technology with the Sensormatic IQ platform to deliver the prescriptive and predictive near-real-time insights that modern retail increasingly requires. In spring 2020, after 18 months working on a video AI solution, Sensormatic Solutions pivoted development to assist retailers grappling with new social distancing goals and regulations brought on by the global pandemic. Read the full Solution Brief Retail Sensormatic IQ and Vision Works.