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Intel® Embedded Graphics Drivers FAQ

Technical support and documentation

1.  Where can customers download the latest Intel® Embedded Graphics Drivers' FAQ, software product feature matrix, user guide, product brief, and specification update?



Multiple locations are available to obtain this technical information:


  • www.intel.com/go/iegd – Contains links to download the latest software, feature matrix, extensible firmware interface (EFI) video driver, an electronic FAQ with a detailed glossary, video BIOS user guide, and product brief for the Intel Embedded Graphic Drivers
  • Premier.intel.com – Question and answer database (QuAD) contains a link for the Intel Embedded Graphics Drivers 10.x specification update (errata); however, the site requires a login and password



2.  How will the Intel Embedded Graphics Drivers team support us?



Intel supports our customers through the traditional Intel® Premier Support mechanism via the QuAD application (requires log-in and password), along with a network of distributors and direct sales staff and field applications engineers.


The Intel® Embedded Community connects you with other embedded developers and Intel technical support personnel. Get questions answered, respond to peers, and share your ideas. For software and tools blogs, resources, and discussions. visit http://embedded.communities.intel.com/community/en/software.


3.  I am using Intel Embedded Graphics Drivers version 10.2.4, compatible only with the following Microsoft operating systems: Windows Embedded* Standard 2009, Windows* XP SP3, Windows XP Professional SP3, Windows XP Embedded SP3, and WEPOS. The user guide does not have sufficient information on video BIOS (VBIOS) and configuring and building the VBIOS with Configuration EDitor (CED). How do I get a new version of the Intel Embedded Graphics Drivers user guide that contains the VBIOS information?



The latest user guide in the Intel Embedded Graphics Drivers package contains the missing section and other updated guidelines. Download the latest version of Intel Embedded Graphics Drivers (10.3 as of February 2010) from one of these locations:


  • http://www.intel.com/go/iegd – Contains links to download the latest software, user guide, feature matrix, and product brief for Intel Embedded Graphic Drivers
  • http://premier.intel.com – Contains links for the latest software, product feature matrix, user guide, and product brief for customers who have a QuAD account




Then, after extracting the Intel Embedded Graphics Drivers package, refer to the user guide found in the C:\IEGD\IEGD_10_x\workspace\documentation folder for instructions on video BIOS and how to configure and build the VBIOS with the CED.


4.  Why is the Intel Embedded Graphics Drivers application programming interface (API) reference manual posted on the Intel® Embedded Design Center (Intel® EDC) password-protected page, while the Intel Embedded Graphics Drivers specification update, user guide, and release notes are not?



The Intel Embedded Graphics Drivers' specification update, user guide, and release notes are support documents for the driver. They tell customers what is new with the graphics driver (release notes), how to install and use the graphics driver (user guide), and known errors and defects with the graphics driver and workarounds (specification update), if any have been identified. These documents assist in the usage of Intel Embedded Graphic Drivers.


The Intel Embedded Graphics Drivers API reference manual is confidential because it conveys information about how the BIOS and Intel Embedded Graphic Drivers work internally—the Intel Embedded Graphics Drivers API. It also discusses the set of APIs for handling drivers on Microsoft Windows and X Window, and sample programs for MS-DOS, Windows XP, Windows CE, and Linux*.


There is also information in the Intel Embedded Graphics Drivers API reference manual about the standard video BIOS interfaces, function definitions, and supported modes. This document discloses information about the external interfaces to the video BIOS, the interrupt 10h-function descriptions, and additional interface components.


Despite the additional layer of confidentiality associated with the Intel Embedded Graphics Drivers API reference manual, it can still be downloaded by any approved user of Intel EDC by accepting the click-through confidentiality log-in terms.


5.  Overall, what percentage of Intel Embedded Graphics Drivers' customers use Linux?


Concrete percentages of Intel Embedded Graphics Drivers' customers using Linux fluctuate quarterly. Based on recent download data from the Intel Premier Support web site and from the Hardware Developer web site, more than 60 percent of Intel Embedded Graphics Drivers downloads were installed on Windows-based systems.