Powering the Future of Hospitality Today
Hotels and restaurants face a host of challenges in today’s ever-changing marketplace, from aging legacy systems to rising costs. Quickly evolving consumer expectations—increasingly driven by new digital capabilities—are pushing brands to offer greater speed, convenience, and personalization.
In a 2020 survey, 62 percent of customers cited convenience as the number one reason for choosing a restaurant.1 In one hotel study, more than 78 percent claimed they will only engage with personalized offers.2
More than ever, technology is vital to meeting such customer expectations. A proven innovator with a vibrant ecosystem of leading technology partners, Intel helps you put the right kind of analytics and artificial intelligence (AI) exactly where it is needed. That means an enhanced view of operations, greater customer loyalty and safety, more efficiency through automation, and an overall better experience for your customers.
Explore Digital Transformation in Customer Experiences Through Our Podcasts and Webinars
Customers are demanding easier, more engaging experiences in retail, banking, hospitality, and other customer-facing industries. Browse our webinars and podcasts to see how digital innovation at the edge is generating a new, totally connected customer journey.
Transforming the Hotel Guest Experience
As they address changing customer expectations, from increased attention on health and data security to streamlined transactions and more immersive experiences, hotels are struggling with how to scale new smart solutions across potentially many locations. A lack of standardization has been an ongoing challenge, limiting system interoperability—and the sharing of data critical for providing seamless, personalized experiences.
Intel and its partner ecosystem offer prevalidated solutions to help guests and staff interact and transact seamlessly across the property through different technology touchpoints. Hotels powered by the latest Intel® architecture bring a range of exciting opportunities for enhanced immersive guest experiences and improved operational efficiencies.
Hospitality Customer Stories
MEININGER Hotels Upgrades Guests’ Stay with New Servers
Read how MEININGER Hotels streamlined business systems to increase performance of core applications two-fold and deliver outstanding, enhanced service to guests.
The Sinclair Creates the First All-Digital Hotel Experience
Learn how Sinclair and Intel’s IoT team created innovative technology to transform operations and enhance the guest experience.
Hospitality Use Cases
Explore examples of how Intel can use its expertise, solutions, and ecosystem to pave the way for a new era of operational efficiency and guest experiences.
Offer Immersive Experiences
Create seamless guest services, from hybrid-meeting capabilities and convenient smart parking to delivery robots and access to entertainment.
Simplify and Streamline the Stay
Integrate innovations like AI to enable speed and simplicity by offering guests the option of a frictionless, self-service experience, from self-check-in kiosks to smart vending.
Tailor the Experience to the Person
Use AI to analyze captured guest preferences from check-in/checkout to room to poolside and integrate loyalty data for a personalized experience.
Keep Guests—and Their Data—Safe
Integrate digital security enhancements to ensure standards compliance so the guest’s data is protected, and they can focus on enjoying their stay.
Restaurants Reimagine Customer Engagement
Third-party websites and apps, such as food delivery platforms and review sites, are putting pressure on restaurants to streamline the customer experience. Rising labor costs are accelerating the pursuit of new operational efficiencies. Infrastructure and interoperability hurdles demand more-seamless connections between the front and back of house to boost productivity, conserve costs, and improve service.
Intel brings the deep experience and broad portfolio of solutions to help you meet today’s unique challenges. By empowering you to increase system performance, do more with less, and quickly deploy new tools, Intel supports a future for restaurants built around the customer experience.
Restaurant Customer Stories
Burger King Improves Experience and Sales with AI
Learn how Burger King used AI to develop customized recommendations that considered not only customer order behavior but also contextual information like weather, time, and location.
Lee’s Famous Recipe Chicken Restaurant Automates Its Drive-Thrus
Learn how Lee’s Famous Recipe Chicken Restaurant is using conversational AI to speed service and shorten wait times in its drive-thrus.
Crown Coffee’s Robot Barista Never Gets Your Order Wrong
Read about Crown Coffee’s new robot barista, which takes orders online, makes and serves coffee, and completes the transaction.
Restaurant Use Cases
Consider some of the ways in which Intel can harness new and emerging solutions to help you enhance operations from the kitchen to the customer experience.
Automate to Streamline the Kitchen
Use automation, computer vision, and robotics to achieve new operational benefits by enhancing cooking process efficiencies, cleanliness, and food preparation quality.
Go Digital to Increase Drive-thru Efficiency
Employ AI and voice automation to increase restaurant order speed, accuracy, and ticket size with interactive kiosks, point of sale (POS), digital menus, and contactless solutions.
Maximize the Value of Your Insights
Incorporate predictive analytics, digital signage, and AI-powered connected-camera systems to digitally manage operations, improve demand forecasts, and target messaging content.
Tap Robotics to Expedite Delivery
Introduce contactless transactions and robotics to accelerate delivery time, free staff for higher-value tasks, and manage labor shortages and escalating costs.
More Hospitality and Restaurant Resources
Learn more about how hotels and restaurants are increasingly able to deliver engaging, personalized customer experiences.
Earn Loyalty with Self-Service Kiosks
Empower guests to skip the line with self-service kiosks, freeing staff for more-valuable engagements.
Boost Convenience with Digital Signage
Add digital signage and digital menu boards to grab attention while sharing the latest offers and information.
Drive Revenue with Point of Sale
Modern POS systems can deliver the performance, reliability, and features to increase order values and grow revenue.