Service Offerings

Software warranty, terms, and definitions

Intel is pleased to offer support for all Intel® True Scale Fabric software products. Intel True Scale Fabric software products are packaged to meet your fabric size and scaling needs with five different fabric size offerings based on the capacity of each available model of the Intel True Scale Fabric switch products. Software service applies to the software and associated drivers. A separate service product is needed to cover hardware and firmware.


All Intel True Scale Fabric software products come with one year of free support, which may be extended in one-year renewal increments. Please see the valid service offering matrix for applicable product SKUs and their associated service extension and upgrade offerings. 


The following is a summary of Intel True Scale Fabric software products service. For detailed information, please refer to the Software Maintenance Agreement

  • Service response commitment as follows:
        Web: 4 hours
        E-mail: 8 hours
        Phone: 30 minutes
  • 24x7x365 technical support
  • Free software updates, including new releases