Though economic prospects are rising in many sectors, growth in demand for electricity is not. In fact, the U.S. Energy Information Administration forecasts electricity demand in the United States will increase slightly through 2040, challenging utilities to find new ways to stay competitive.
A key challenge is related to the workforce—in particular, the mobile utility workforce. The workfo...rce is predicted to grow, but it is aging. Older operators tend to rely on sharing their knowledge verbally through on-the-job training. And the proliferation of new regulations does not help, creating a continually changing operating environment.
While delivering reliable service remains a high priority for utility companies, the pressure is on to also be more efficient, keeping productivity high and operational costs low. This is not easy with many companies still using manual, paper-based processes, with multiple handoﬀs of information and materials that require service crews to spend large amounts of time on non-billable tasks.