AI UX—Create Families of Products

This episode looks at why each intelligent system should be designed as a node in a complex, dynamic network of systems.

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Additional Resources:

Loi, D., 2018, Intelligent, Affective Systems: People’s Perspective & Implications, proceedings of CHIuXiD2018, Yogyakarta, Jakarta, Malang, Indonesia.

Loi, D., Raffa, G. & A Arslan Esme, 2017, Design for Affective Intelligence, 7th Affective Computing and Intelligent Interaction conference, San Antonio, TX

Bostrom, N., & Yudkowsky, E. 2014. The Ethics of Artificial Intelligence in The Cambridge Handbook of Artificial Intelligence. Cambridge University Press

Sophia Chen. AI Research Is in Desperate Need of an Ethical Watchdog. Retrieved 14 October, 2017

PwC. 2017. Global Artificial Intelligence Study: Sizing the Prize.

Gershgorn, D. 2017. The Age of AI Surveillance is Here. Quartz

This is AIUX, a mini series focused on 10 guidelines that were created to assist all those that are involved in the design and development of AI-based systems. I'm Daria Loi, and today, I will talk about guideline number 10, create families of products.

Each time I interviewed owners of several smart devices, they mentioned their desire for smarter interoperability across devices. One female participant that shares a three-story house with her husband and 9-year-old daughter told me about their successes, failures, and frustrations with setting up smart home devices, as well as the advantages of using them. Her wish was that they could do a better job of understanding when to and when not to listen when she's talking to a system versus the other, and how a system communicates with the other.

My research shows that once someone embraces an AI system, the likelihood is high that additional devices will be considered provided that the first system delivers the high ROI. This means that the number of users with multiple AI-powered systems will increase over time. If you're selling such systems, this is great news. But what will happen when more and more devices enter people's homes and start to fail to provide value in ROI as a group of systems?

Imagine purchasing a series of new smart home systems after having had a great user experience to beat your first purchase. Now, imagine trying unsuccessfully to get all your systems to talk to each other and to your original purchase. Imagine noticing that your first purchase started malfunctioning due to the new additions. It would be very frustrating, a waste of a lot of your time and energy. You'll feel less inclined to purchase additional systems and may even consider never again using the system that was originally such a great addition to your daily life.

This is why I highly recommend you consider engaging with a family of products design process from day one. Each intelligent system should be designed as a node in a complex, dynamic network of systems, a superorganism, if you wish, with collective consciousness. This design attitude will help you not only to prevent the issues I described earlier, it may even open up new usage opportunities.

Thanks for watching. Don't forget to like this video and subscribe. I will see you next week on Tuesday for the last episode of AIUX.

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