Installation Guide

  • 2022.2
  • 04/13/2022
  • Public Content

Troubleshooting

Installer UI is not loaded

There is a problem loading the installer UI when trying to launch the installer for the 2021.x version of a toolkit on a system with the 2022.x version installed.
Cause
: Compatibility issue between 2022.x and 2021.x versions of the installer.
Solution
: Clean up or rename (to back up the 2022.x installer) the installer directories below and launch the 2021.x installer again:
  • /opt/intel/oneapi/installer
  • /opt/intel/packagemanager/1.0
Please note that launching 2021.x installation on a system with 2022.x installed downgrades the existing installer version. For details, see 2021.x installation overwrites existing 2022.x installer.

Integrity check fails

During installation, you may get an error message about failed integrity check of downloaded files.
Cause
: Downloaded files are corrupted because of the hard drive corruption.
Solution
: Check hard drive health and restart the installation.

2021.x installation overwrites existing 2022.x installer

If you launch the installer for the 2021.x version of a toolkit on a system with the 2022.x version installed, your existing 2022.x installer will be downgraded to the 2021.x version. The 2021.x installer does not recognize installed 2022.x packages.
Cause
: Compatibility issue between 2022.x and 2021.x versions of the installer.
Solution
: Restore the latest installer by launching the installer for the 2022.x version of the toolkit. In future, when you need to install 2021.x on a system with 2022.x installed, before launching the installer, back up the following installer directories by renaming them:
  • /opt/intel/oneapi/installer
  • /opt/intel/packagemanager/1.0
When you are done with 2021.x, you can change back the directory names to restore the 2022.x installer.

Product and Performance Information

1

Performance varies by use, configuration and other factors. Learn more at www.Intel.com/PerformanceIndex.