Documentation

  • 2.5
  • 10/14/2021
  • Public Content

Issues while Requesting for Access (License or Product Key)

issues-requesting-for-access-license-or-product-key
  1. I used my personal email address while requesting for access, and it has been more than two working days. I have not yet received the product key. What should I do?
    It is recommended to use an official email address instead of your personal email address such as Hotmail.com, qq.com, and so on.
  2. I used my official email address while requesting for access. It has been more than two working days, and I have not yet received the product key. What should I do?
    Downloading of Intel® Edge Control for Industrials involves a manual approval process. Make sure your company has a CNDA before submitting the request for access. If you have any questions regarding the CNDA with Intel®, contact the Intel® Sales Representatives.
  3. I received the email with the product key. What should I do next?
    After receiving the product key, you can download the ECI Release Package:
    1. Go to the Intel® Developer Zone. You might have to sign in.
    2. Click
      Download recommended configuration
      .
    3. Select the configuration for the installer. The recommended configuration is selected, by default.
    4. Click
      Download recommended configuration
      . The download begins automatically.
  4. My colleague had requested for access and received the email with the product key. However, I am unable to download. Do I need to request for access again?
    Yes. The access is granted for the email address and not the company. So, if you want to download using a different email address, you need to request for access for that email address.

Product and Performance Information

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Performance varies by use, configuration and other factors. Learn more at www.Intel.com/PerformanceIndex.