• 2021.4.2
  • 09/07/2022
  • Public Content

Windows* Troubleshooting

  • Logs for the edgesoftware component can be found at
  • Restart Docker Desktop if it is not in the Running state:
    • Check the running state of Docker Desktop (Red means Stopped and Green means Running).
    • Right-click the Docker Desktop icon in the system tray and select
      Restart Docker
    • Docker Desktop should show status as Green.
  • If Docker takes too long to start, you can try quitting Docker and restarting it.
  • Exceeding Docker pull limit (needs Docker login credentials)
    • If pulling the container image fails with message
      toomanyrequests: Too Many Requests.
      You have reached your pull rate limit. You may increase the limit by authenticating and upgrading:
      The workaround is to log in from the Docker Desktop application with your dockerhub credentials to increase your pull rate limits.
  • WSL Exception
    • If Docker Desktop shows error messages related to the WSL kernel, then update the kernel by installing
      from and also disable the WSL feature from the Docker Desktop application using
      Settings > Use WSL 2 based engine
      . Then restart the Docker Desktop.
    • Disabling WSL 2 based engine in settings:
If you're unable to resolve your issues, go to the .

Product and Performance Information


Performance varies by use, configuration and other factors. Learn more at