Documentation

  • N/A
  • 2021.4
  • 10/26/2021
  • Public Content

Windows* Troubleshooting

  • Logs for the edgesoftware component can be found at
    C:\Intel\Logs\EdgeSoftware
  • Restart Docker Desktop if it is not in the Running state:
    • Check the running state of Docker Desktop (Red means Stopped and Green means Running).
       
       
    • Right-click the Docker Desktop icon in the system tray and select
      Restart Docker
      .
       
       
    • Docker Desktop should show status as Green.
       
       
  • If Docker takes too long to start, you can try quitting Docker and restarting it.
  • Exceeding Docker pull limit (needs Docker login credentials)
    • If pulling the container image fails with message
      toomanyrequests: Too Many Requests.
      or
      You have reached your pull rate limit. You may increase the limit by authenticating and upgrading: https://www.docker.com/increase-rate-limits.
      The workaround is to log in from the Docker Desktop application with your dockerhub credentials to increase your pull rate limits.
       
       
  • WSL Exception
    • If Docker Desktop shows error messages related to the WSL kernel, then update the kernel by installing
      wsl_update_x64.msi
      from https://aka.ms/wsl2kernel and also disable the WSL feature from the Docker Desktop application using
      Settings > Use WSL 2 based engine
      . Then restart the Docker Desktop.
       
       
    • Disabling WSL 2 based engine in settings:
       
       
If you're unable to resolve your issues, go to the .

Product and Performance Information

1

Performance varies by use, configuration and other factors. Learn more at www.Intel.com/PerformanceIndex.