*Existing Collaboration teams have migrated into Intel® Premier Support Cloud as a project.
If you have concerns about your case visibility, please contact your Intel® Representative.
For Datacenter, Embedded/IoT, and Client Computing products, we use codenames for nearly all products throughout their lifetime. Consequently, you now will submit cases against platform codenames or product codenames.
Previously, in Intel® Premier Support Legacy, we had up to seven ‘products’ you had to obtain access to and then select from. Now, you pick only one. This simplifies the product selection, and there is no need to obtain access to new products when names change or additional SKUs are added. You may still search for official product names (e.g., E3800), and you will then be directed to the applicable codename product.
If you don’t know the codename, you should see a suggestion when you search in the product field or you can search for the product on ark.intel.com.
Look for a Related Products box on the right side, and then click Products formerly (product name).
Moving forward, when you submit Embedded/ IoT software cases (like graphics drivers, BIOS, etc.), they are merged under hardware products as categories.
To file cases against these software components, you must select the physical product first, then select the relevant category/sub-category (e.g. select Skylake CPU then Software/Driver/OS ->HDGraphics).