This page explains how to create cases associated to a Premier Support project.
Cases may be standalone or part of a Premier Support Project. Projects are created by your Intel® representative so that only those people given explicit access can see the cases associated with the project.
A project limits the visibility of case(s) to those contacts within your company who are granted access to the project. For more information on key changes, click HERE. If you have projects created for your company, you should determine whether to create a standalone case or create it within a project before proceeding.
The Premier Support Projects tab lists your most recently viewed projects. Click Go! next to the All Projects view to see all of the projects to which you have access.
Click a Premier Support Project Name on your list to access the Premier Support Project Detail page.
This page lists project members, products, and cases associated to the project. From this view, you can create new cases by clicking the New Case icon. View case details when you click the Case Number link.
A case can be edited or closed from the Intel® Projects tab. Simply access the project, scroll down to the Cases section and click Edit or Cls.