When creating a case, you are asked to select a case type. Case types determine the nature of the issue.
You must also indicate the severity of the case. Severity helps Intel determine the importance of the issue to you or your company:
Critical, High, Medium, and Low
Severity is determined by the Case Type selected (De-Bug Request, Question, Feature Request, or Design Review).
If Critical is selected, you must provide a Severity Reason.
Severity cannot be edited by your Intel representative.