File Attachments Issue using IE11

If you are using Internet Explorer 11 (IE11), you may get a blank screen when you click Attach File from a case link.

If you see this issue please add “” as a trusted website on your IE browser settings.

Adding a Trusted Site:

Step 1: Click the wheel on the top right corner of the IE11 browser, and click Internet Options.

Step 2: Click the Security tab, and with Trusted Sites selected, click the Sites button.

Step 3: In the field Add this website to the zone,  type and click Add.

It will show up in the Websites box as shown to the right.

Click Close.

Step 4: You return to the Internet Options window.

Click OK.