Technology can have an outsize impact on employee experience—driving satisfaction, retention, and recruiting. Download this Forrester paper to learn how technology-based EX initiatives can improve bottom line performance.
Happier Employees for Exceptional Customer Service
Engaged employees are productive employees—and technology is a major component of employee experience (EX). In this Forrester Consulting paper, commissioned by Intel and Lenovo, explore how EX initiatives are expanding to drive revenue and satisfaction:
Businesses anticipate nearly
doubling investments in EX by 2022.
Nearly 60% of ITDMs
improve EX scores >10% by improving employee satisfaction with technology.
$5 return for every $1 spent on EX.
50% of employees today report their PC device is out of date or insufficient.
77% of employees note their PCs are critical to engagement and daily work.
ITDMs plan to spend nearly 25% of IT budget on EX initiatives by 2022.
Get the Paper
This commissioned paper conducted by Forrester Consulting—based on customer interviews and survey responses— can help technology leaders clarify their EX needs and focus EX initiatives to drive more business value.