To retain and grow their customers more effectively. This fact is further underscored in a Forrester report which notes that a 5% improvement in employee engagement leads to a 3% increase in bottom-line revenue[ii].
Intel and Lenovo commissioned Forrester Consulting to evaluate global enterprises employee experience strategies and how full-time employees perceive their experiences with ...company-provided laptops and other devices. Forrester conducted two online surveys with 1,014 IT decision makers and 1,845 full-time employees and nine qualitative interviews with IT decision makers across the globe. Organizations must understand technology effect on EX and remain resilient with EX initiatives.