Welcome to the No Boot / No Power / No Display Troubleshooting Wizard for Intel® Desktop Boxed Processors

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Use this step-by-step wizard to help you fix the issue if your computer won't start properly.

Note:
This wizard is applicable only for Intel® Desktop Boxed Processors. These troubleshooting tips are intended for build your own PC systems using Intel® Processors. If your PC is an OEM system from a computer manufacturer such as Acer, ASUS, Dell, Hewlett-Packard or Lenovo, we recommend that you contact the manufacturer for troubleshooting support.

Has this computer worked fine before?

Yes

No

Is this a new computer build?

Yes

No

Sample image:

Are there any LEDs visible on the motherboard?

Yes

No

Are any of the fans spinning?

Yes

No

Check all the fans are plugged in correctly.
Ensure Power cables are plugged into the outlet and into the computer.
Check the power outlet to ensure it's working properly.
Verify that the power switch is firmly and properly connected on the motherboard front panel header (check motherboard installation guide for proper front-panel header pinout)
Make sure the power switch on the back of the power supply is ON.
Try testing the computer with a known working power supply.

After checking all the suggested power connections, is the problem fixed?

Yes

No

Sample image:

Is there any Power On-Self Test (POST) code or beep?

Yes

No

Test each memory module individually, and each at a time.
Test each available memory slot.

Tip: Verify with your motherboard vendor installation guide for the proper memory installation steps as some motherboards may require specific memory configurations for proper POST/Boot.

After testing all the memory modules and slots, is the problem fixed?

Yes

No

Try updating the system BIOS or - if enabled - a BIOS recovery/Emergency mode. Consult with your motherboard vendor for further information.

After updating the BIOS, is the problem fixed?

Yes

No

There may be an issue with the BIOS current configuration. Clearing the CMOS can help resetting BIOS settings to factory defaults.

Refer to this page for help on how to clear the CMOS:
How to Clear CMOS to Reset BIOS Settings

After clearing the CMOS, is the problem fixed?

Yes

No

We're sorry you were not able to fix the problem by using this troubleshooting wizard.

Please contact Intel Customer Support for more help.

For the best customer support experience, be ready to provide the following information. You might be asked for more information to help with the issue.

Processor Batch number (FPO) and Serial number (ATPO) (Both numbers can be found on the processor's retail box or the markings on the processor itself)
Exact symptoms of the problem
What you've already tried

Undo any recent change(s) on the computer configuration, such as:

New hardware installed (PCI-Express cards, Hard drives, SSD, new RAM modules, power supply, video cards, etc).
Recent BIOS/UEFI update.

After reverting the previously done changes, is the problem fixed?

Yes

No

Let’s make sure that the motherboard is compatible with your processor by checking the following database:
Intel® Desktop Compatibility Tool

Note: Some motherboards may require a specific BIOS update to support certain processors. Consult with your motherboard vendor for details.

After checking motherboard-processor compatibility and doing any necessary change(s) to ensure they are compatible, is the problem fixed?

Yes

No

Check that the processor is properly seated in the socket.
For installing standard Fan Heat Sink, refer to Resetting Boxed Intel® Processor Fan Heatsink Push Pins
For more information on processors installation by socket, refer to the Intel® Processor Installation Support.

Thank you for using this troubleshooting wizard to resolve the problem!

We recommend you check Intel's support website first whenever you need assistance with an Intel product.

Refer to your motherboard vendor for proper POST code meaning/interpretation.

Is the POST code/beep indicating a problem with the processor?

Yes

No

Is the POST code/beep indicating a problem with the DRAM memory?

Yes

No

There may be an issue with the BIOS current configuration. Clearing the CMOS can help resetting BIOS settings to factory defaults.

Refer to this page for help on how to clear the CMOS:
How to Clear CMOS to Reset BIOS Settings

After clearing the CMOS, is the problem fixed?

Yes

No

The issue may be caused by a faulty:

Motherboard
Power Supply
Memory
Video Card

Test each component to make sure it is working correctly.

After testing all the other components, is the problem fixed?

Yes

No

Re-seat the memory modules.
Test each memory module individually each at a time.
Test each available memory slot.
Verify with your motherboard vendor installation guide for the proper memory installation step as some motherboards may require specific memory configurations for proper POST/Boot.
Install the latest BIOS if it is recommended by your motherboard vendor.

After testing all the memory modules and slots, Is the problem fixed?

Yes

No

Intel® Desktop Boxed Processors – No Boot/No Display Troubleshooting Wizard