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Intel® Remote PC Assist Technology

Intel® Remote PC Assist Technology¹ enables you to make a fast call for help and request remote technical assistance from a service provider if you encounter a problem with your PC, even when the OS, network software, or applications are not functioning.² Available starting in late 2008, Intel Remote PC Assist Technology will be an option on PCs with Intel® Core™2 processor with vPro™ technology using the Intel® Q45 Express Chipset and will expand to consumer PCs in 2009.³

Hardware-based manageability

Delivered via an industry-standard encrypted Internet connection (using Transport Layer Security, or TLS), Intel Remote PC Assist Technology enables a service provider to perform remote diagnostics on your PC over a secure, wired network connection. Designed to help businesses who have limited IT resources, or consumers who need help with PC support, Intel Remote PC Assist Technology gives the service provider the ability to provide on call, real-time diagnosis and solutions for your PC.

Demo

Demo

Get inside Intel® Core™2 processor with vPro™ technology by watching the demo.

Remote PC Assist diagram

Solution brief

Help is here: connect employees with the right resources in the event of a computer crisis

Early access program

Intel Remote PC Assist Technology offers a unique program for both our partners and Intel and will be implemented in phases:

  • The early access program will allow certain PC OEMs to offer platforms supporting this technology in limited geographies and with English language support in the latter half of 2008³ for businesses and expand to consumers in 2009
  • Remote management Independent Software Vendors (ISVs) will work with Intel to help enable service providers (SPs) to offer Intel Remote PC Assist Technology-enabled services
  • Broad industry support is planned for 2009, with additional geographies and languages added in the 2nd half of 2009

¹ Intel® Remote PC Assist Technology requires the computer to have Intel® Remote PC Assist Technology-enabled BIOS, Intel® chipset with Intel® Remote PC Assist Technology mode enabled, network hardware and software, Intel® Active Management Technology, as well as connection with a power source and the Internet. This service operates via a wired LAN connection only and requires a direct Internet connection (no proxy server) with the ability to connect to external Internet locations (locations outside the local network). A remote service provider supporting the Intel® Remote PC Assist Technology must be used to perform remote management. The Intel® Remote PC Assist Wizard application and third party remote management software tools supporting Intel® Remote PC Assist Technology must be deployed on the target computer running one of the supported operating systems in order to perform remote management operations. Use of the technology may require configuration by the purchaser. Intel® Remote PC Assist Technology is not available in all geographies or on all computer systems. For more information, see your Intel representative or www.intel.com/support/go/connectservice.htm.

² Intel® Active Management Technology (Intel® AMT) requires the platform to have an Intel AMT-enabled chipset, network hardware and software, as well as connection with a power source and a corporate network connection. Setup of Intel AMT requires configuration by the purchaser and may require scripting with the management console or further integration into existing security frameworks to enable certain functionality. It may also require modifications or implementation of new business processes. With regards to notebooks, Intel AMT may not be available or certain capabilities may be limited over a host OS-based VPN or when connecting wirelessly, on battery power, sleeping, hibernating or powered off. For more information, see www.intel.com/technology/platform-technology/intel-amt/.

³ Initial availability for the latter half of 2008 is targeted to include Canada and United States for business.