Intel® vPro™ Technology

  Section 7 of 10  

Remote System Repair Using Intel® vPro™ Technology

Summary

The RSR model of Heal usages provides enterprises with the opportunity to create solutions by using Intel® vPro™ technology features such as Fast call for Help and IDE-redirection. The solutions can be deployed to help IT personnel diagnose and remediate client systems by downloading diagnostic software in a secure manner. When none of the diagnostic mechanisms work, the remote administrator can download a spare-tire OS image and store in a platform storage device and allow the IT worker to boot from the image. In this article, we presented a systematic approach and techniques to optimize the download performance over Internet at higher latencies. By optimizing the TCP/IP stack as well as IDE-R and APF protocols significantly, we were able to increase the end-to-end network performance by almost a factor of seven. As a result, with the reduced download times, IT personnel will be able to efficiently manage remote platforms with Intel vPro technology. Finally, we presented a solution to the SMB market with limited infrastructure. Intel® Remote PC Assist Technology enables service providers, platform capabilities, and the infrastructure to offer heal services remotely to SMBs. IT shops and service providers, as well as SMB owners should take advantage of Intel vPro technology remote heal services to create technological solutions and deploy them to increase their productivity during system downtime.

  Section 7 of 10  

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