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Designing Technology with People in Mind
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ITJ Designing Technology with People in Mind
Intel Technology Journal - Preface
Designing Technology with People in Mind
Volume 11    Issue 01    Published February 15, 2007
ISSN 1535-864X    DOI: 11.1535/itj.1101.p

Preface
By Lin Chao
Publisher, Intel Technology Journal

This is an historic date for the Intel Technology Journal (ITJ). This Volume 11, Issue 1 marks our 10th anniversary as a Web-based publication. The ITJ was first published on the Web in 1997, but the journal has a 30-year history at Intel. For the first 20 years, it was an internal publication for Intel employees only. For the past 10 years though, it has appeared as an external and refereed journal featuring the most recent research and development by Intel Corporation aimed at an audience of medium-level technical expertise. Through the years, our publishing model has not changed; however, with this issue, we are adding an RSS Web feed for our readers. Congratulations to ITJ on its 10th anniversary as a Web-based journal. Also, a sincere thank-you to our readers.

Through the past decade, the papers in the ITJ have detailed a wide range of technologies from silicon to microprocessors, software, hardware, and platforms. In this issue, the focus takes a detour. We typically calibrate technology on metrics such as increased performance, functionality, and speed, often giving scant attention or even ignoring the connection between the technology and the people using it. In essence, we did not incorporate, or indeed fully understand, people's usage, point of view, roles and desires vis-à-vis our technology development.

This issue of the ITJ (Volume 11, Issue 1) focuses on "designing technology with people in mind." These eight papers and two short sidebars offer insights on how we can build successful platforms by gaining a better understanding of people, their homes, their social and cultural practices, and the role technologies play in these spaces. With knowledge about people, we can create technologies that will support meaningful and valued experiences for people. This new focus reflects a changing Intel Corporation: ten years ago this topic would not have been a likely focus for a technology journal.

The first two papers in this issue focus on ethnographic techniques. The first paper looks at how studying small or unique communities of people can lead to insights about a broader population. Recreational Vehicle (RV) and back-pack travelers were examined for their use of technology on the road. The role of television was also studied due to its placement in the home and its participation in the social fabric of families. The second paper examines how documentary videos can be used as a method in ethnographic and design research and how these videos can be used to communicate research results in a powerful way. There is a short sidebar paper that examines the use of "cognitive maps" for mapping a Brazilian household space.

The next four papers focus on the usage-driven design of technology. The third one looks at the "Usage-to-Platform Requirements" (U2PR) program at Intel. We reveal the U2PR process, describing the types of research necessary to inform the process, the methods we have evolved in developing use cases and usage requirements, and the importance of visual collateral to communicate the usage vision. The fourth paper describes the adoption of a usage model-driven platform definition process at Intel in three case studies: platform thermal design in mobile computers, cross-platform manageability, and enterprise information management. The fifth paper looks at the voice of the user in corporate IT's decisions. A consistent challenge for IT organizations is how to deploy and maintain a broad set of capabilities in a cost-effective manner. To address these challenges, Intel's IT organization is moving to an Off the Shelf (OTS) model. They are utilizing a variety of user research, which allows users' considerations to be balanced with technical and business factors. The sixth paper presents a methodology for PCs to remotely heal themselves. Intel® Active Management Technology is designed to provide a new level of IT management. With this technology, the computer can be accessed, diagnosed, and healed remotely. Then there is another short sidebar paper on decimal floating-point arithmetic. The primary motivation for this work is that decimal arithmetic makes numerical calculations more human-friendly. The results will be the same as using pencil and paper. Our work represents a reliable and efficient implementation of the IEEE 754R decimal floating-point arithmetic on Intel® Architecture platforms.

The final two papers look at how to assess the user's experience. The seventh paper looks at how to integrate health monitoring technology into everyday devices that can be translated into personalized feedback to support immediate wellness and long-term disease prevention. The eight paper exams User Experience Quality (UXQ) assessment and measurements using experimental psychology, experience research, and human factors techniques. Three examples of UXQ assessment methodologies are discussed: 1) a competitive benchmarking study, 2) a perceptual quality study, and 3) an in-home contextual study.

We can build better platforms by gaining a better understanding of ourselves as people. By studying our homes and our social and cultural practices, we can learn how technology enhances, shapes, or changes our families and communities. With this knowledge our technologies will better serve us as people in communities and will support meaningful and valued experiences for us all.

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