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[2] Desmet, P., "Measuring Emotions: Development and Application of an Instrument to Measure Emotional Responses to Products," M.A. Blythe, A.F. Monk, K. Overbeeke and P.C. Wright (Eds.), Funology: from Usability to Enjoyment, 2004.

[3] Hassenzahl, M. and Tractinsky, N., "User Experience—a Research Agenda," Behaviour & Information Technology, 25(2), 91–97, 2006.

[4] Jordan, P.W., Designing Pleasurable Products: An Introduction to the New Human Factors, Taylor and Francis, Philadelphia, PA., 2002.

[5] Temkin, B.D., "The Customer Experience Value Chain: An Enterprise Wide Approach for Meeting Customer Needs," Forrester Research, 2005.

[6] Bly, Sara; Schilit, Bill; McDonald, David W.; Rosario, Barbara; and Saint-Hilaire, Ylian, "Broken Expectations In The Digital Home," Conference on Human Factors in Computing Systems, pp. 568–573, April 2006.

[7] Khalid, H.M. and Helander, M.G., "Customer Emotional Needs in Product Design," Concurrent Engineering: Research & Applications, 14(3) 197–206, 10p, 2 diagrams, 2006.

[8] Norman, D. A., Emotional Design: Why We Love (or Hate) Everyday Things, New York: Basic Books, 2004.

[9] Blythe, M.A., A.F. Monk, K. Overbeeke and P.C. Wright, Eds., Funology: from Usability to Enjoyment, Springer, Kluwer Academic Publishers, Dordrecht, The Netherlands, 2004.

[10] Forlizzi, J. and Battarbee, K, "Understanding Experience in Interactive Systems," in Proceedings of the 2004 Conference on Designing Interactive Systems: Processes Practices, Methods, and Techniques, pp. 261–268, 2004.

[11] Ortony, A., Clore, G.L. and Collins, A., The Cognitive Structure of Emotions, Cambridge: Cambridge University Press, 1988.

[12] Schwartz, B., "The Tyranny of Choice," Scientific American, 2004.

[13] Kahneman, D. and Tversky, A., Choices, Values, and Frames, 1979.

[14] Anderson, G, Bramlett, B.W., Gao, J, Palmer, R. and Marsh, D., "Intel Usage-to-Platform Requirements Process," Intel Technology Journal, Volume 11, Issue 1, 2007.

[15] Recommendation ITU-R BT.500-11, "Methodology for the Subjective Assessment of the Quality of Television Pictures," ITU-R, Geneva 2002.

[16] Video Quality Metric; Objective Tool

[17] "The Eye-One Display 2," Greta Macbeth, 2006, at http://www.northlight-images.co.uk/article_pages/
eye_one_display_2.html*

[18] Video Clarity; Tools for Visual Analysis, at http://www.videoclarity.com/products.html*

[19] Snellen Eye Chart. 2006, http://www.allegromedical.com/
snellen-eye-chart-189809.html*

[20] "Ishihara Testing Plates," 2006, at http://www.allegromedical.com/
official-ishihara-color-blindness-test-192016.html*

[21] Corriveau, P., "Digital Video Image Quality and Perceptual Coding," in H.R. Wu and K.R. Rao (Eds.), Video Quality Testing (pp. 125–153), Boca Raton, Taylor and Francis, 2006.

[22] Rohaly, A.M., Corriveau, P. Webster, A. Libert, J., et al., "Video Quality Experts Group: Current Results and Future Directions," Visual Communications and Image Processing," in Proceedings of SPIE, Volume 4067, Perth Australia, pp. 20–23, 2000.