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| Designing Technology with People in Mind |
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Volume 11 Issue 01 Published February 15, 2007
ISSN 1535-864X DOI: 11.1535/itj.1101.05
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Section 9 of 12
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| APPENDIX A: A USER RESEARCH PROCESS TO OPTIMIZE OTS DEPLOYMENT |
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Conduct strategic contextual user research at a broad level to have a baseline
understanding of employees' needs and goals.
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Use the contextual data to feed into various research outputs: qualitative research
analysis, narratives such as user profiles and "Day in the Life," usage model components (e.g.,
personas/scenarios), and develop user requirements.
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Compare user's goals, business process, etc. with the functional capabilities of
different OTS systems.
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Determine appropriate trade-offs between user requirements and technology and business
needs (e.g., system requirements, TCO, overall business directions, etc.).
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Determine a course of action (purchase decision, development path, etc.).
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Utilize the strategic research to guide the program or project-specific UCD strategy
and determine additional research needed to help create defined user requirements.
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Section 9 of 12
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