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Designing Technology with People in Mind
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ITJ Designing Technology with People in Mind
Intel Technology Journal - Featuring Intel's Recent Research and Development
Designing Technology with People in Mind
Volume 11    Issue 01    Published February 15, 2007
ISSN 1535-864X    DOI: 11.1535/itj.1101.05

  Section 11 of 12  
Bringing the Voice of Employees into IT Decision Making
REFERENCES

[1] Bias, R. G. and Mayhew, D. J. (Eds.), Cost-justifying usability, Boston, MA: Academic Press, 1994.

[2] Belz, S. M., "Development of a New Photographic Experience," Ergonomics in Design, vol. 14, no. 4, Fall 2006.

[3] Simmons, E., "The Usage Model: Describing Product Usage during Design and Development," IEEE Software, vol. 23, no. 3, pp. 34–41, May/June 2006.

[4] Norman, D. A. and Draper, S. W., Eds., User Centered System Design, Erlbaum, Hillsdale, New Jersey, 1986.

[5] Sward, D., "Measuring the Business Value of Information Technology: Practical Strategies for IT and Business Managers," Intel Press, ISBN: 0-9764832-7-0, 2006.

[6] Goodhue, D. L. and Thomson, R. L., " Task Technology Fit and Individual Performance," MIS Quarterly, pp. 213–236, 1995.

[7] Burlton, R.T., Business Process Management, Sams Publishing, Indianapolis, 2001.

[8] "Intel Works to Bring Computing to the World," Technology at Intel Magazine, May 2006.

[9] Beyer, Hugh and Holtzblatt, Karen, Contextual Design: Defining Customer-Centered Systems, Morgan Kaufmann Publishers Inc., San Francisco, 1997.

[10] "Entertaining Research," September 2004, at http://www.hpl.hp.com/news/2004/july_sept/
experience.html
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  Section 11 of 12  

In This Article
Abstract
Introduction
The Challenges of Delivering End-User Value
The UX Risk of Off The Shelf
Addressing Issues With User Research
A Process for Integrating User Research into IT Decision Making
User Research Key Learnings
Conclusion
Appendix A: A User Research Process to Optimize OTS Deployment
Acknowledgments
References
Authors' Biographies
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