Warranty Services
Warranty Programs
Warranty services FAQ

Get a warranty replacement/RMA:

How do I get a warranty replacement?
Warranty replacements are easy. If you are an Intel® Technology Provider Program member, please visit Intelís online warranty and support tool. If you are not a member, you may either contact Intel customer support or chat with an agent.

What warranty support am I eligible for?
Intel, at its option, reserves the right to repair, refund or replace products covered by Intelís warranty. The following replacement options are available.

  • Standard warranty replacement (SWR). This warranty service is available to all members of the Intel® Technology Provider Program as well as nonmembers.
    SWR Terms
  • Advanced warranty replacement (AWR). This limited premium warranty service is available only to eligible partners of the Intel Technology Provider Program who meet designated criteria. Not applicable to the Intel® Desktop Board D201GLY.
    AWR Terms
  • Fulfillment is available to all customers who identify missing spare parts from their new Intel boxed product.

AWR Terms

  • Advanced warranty replacement (AWR) is Intel's limited premium warranty benefit available only to eligible channel program members who purchase qualifying Intel products sold via Intel Authorized Distributors in your region. (Not applicable to the Intel® Desktop Board D201GLY).
    • Intel immediately ships out replacement products or spare parts to participants in the Intel gold partner or Intel platinum partner program, without having to first wait for the defective part to be returned.
    • Warranty replacement within 30 days of purchase should be made through your Intel Authorized Distributor. The AWR program is available 30 days after purchase. If your Intel Authorized Distributor is not available, contact Intel directly.
    • The non-functional or defective parts must be returned to Intel within 30 days of submitting the warranty replacement request (failure to do so may result in a suspension of your AWR benefits).
    Currently, the maximum allowable units for replacement at any given time under AWR are as follows:
    • For Intel® Technology Provider Program level 1 platinum partners: maximum of ten (10) units at any given time.
    • For Intel® Technology Provider Program level 2 platinum partners: maximum of six (6) units at any given time. For Intel® Technology Provider Program gold partners: maximum of six (6) units, at any given time.
    Note Intel may add to and/or change the AWR terms and conditions at any time, may deny AWR support for any request that does not meet the AWR requirements, and may discontinue AWR program upon providing notice to AWR participants.

SWR Terms

  • Standard warranty replacement (SWR) is Intel's warranty service available to all members of the Intel® Technology Provider Program as well as non-members.
    • Intel ships out a replacement part upon receipt of the non-functional or defective product that is eligible for warranty service.
    • Warranty replacement within 30 days of purchase should be made through your Intel Authorized Distributor. SWR program is available 30 days after purchase date. If your Intel Authorized Distributor is not available, contact Intel directly.
    • Non-functional or defective parts must be returned within 30 days of the replacement request or the order for replacement parts will be canceled.
    • Currently the maximum allowable units for replacement at any given time under SWR are 20 for Intel® Technology Provider Program members and five for non-members.
    Note Registered Intel® Technology Provider Program members and non-members are eligible for SWR only, but can pay for cross-ship support in some countries.

What information do I need to provide?
Be prepared to provide the following:

  • Proof of purchase.
  • Intel® Technology Provider Program membership number (if member).
  • Your e-mail address and telephone number.
  • Your shipping address.
  • Name of the product.
  • Product part number.
  • Serial number or SL code for boards or server products, FPO and ATPO for processors, or serial number/secure serial number for SSD products.
  • Description of the problem.
Note Registered Intel® Technology Provider Program members and non-members are required to perform troubleshooting before warranty is fulfilled.

How many products am I eligible to return at one time?
AWR: Only Intel® Technology Provider Program platinum and gold members are entitled to AWR support as follows:

  • For Intel® Technology Provider Program level 1 platinum partners: maximum of ten (10) units at any given time.
  • For Intel® Technology Provider Program level 2 platinum partners: maximum of six (6) units at any given time.
  • For Intel® Technology Provider Program gold partners: maximum of six (6) units, at any given time.

SWR: All Intel customers are entitled to SWR support as follows:

  • Intel® Technology Provider Program members: Twenty (20) units at any given time.
  • Non-Intel® Technology Provider Program members: Five (5) units at any given time.

How do I identify my product for a warranty replacement?
The following links provide images displaying product identification numbers on your Intel product.

How do I use the Online Warranty and Support Tool?
View one of the following videos to learn how to set up an online warranty return. (Intel® Technology Provider Program members only). If you are not a member, first contact your place of purchase. If you are unable to receive support, contact Intel customer support.

How to set up an online warranty return for a processor
How to set up an online warranty return for a board

Note The above information does not change the terms of the limited product warranty. See the printed warranty information that is shipped with your Intel® product for details.

How do I package my product?
Intel strongly recommends you use original packaging when sending products in for warranty. If the original packaging is not available, you must package the product appropriately to prevent physical damage during shipping. Packaging guidance is provided below.

Note

The warranty does not cover damage. Intel is not responsible for product that is damaged before transit or during transit.

Intel is not able to track or return user-installed components or items that were included in the box if you send those in to our warranty center.

Processor Motherboard/Single Motherboard/Multi Slot Solid State Drive

Can I have my product replaced with a different one?
Intel replaces a product with a like product, not a different one.

Shipping:

How to interpret and fill out the return commercial invoice
Return commercial invoice is a document necessary for the return of a warranty when shipping it across international borders. The look of the commercial invoice will differ based on your location; however, the image below should help guide you in completing the commercial invoice.

What is the estimated shipping time?
If you have requested and are eligible for an Advanced warranty replacement (AWR), your replacement product ships the same day as the request. If you requested a Standard Warranty Request (SWR), your replacement product ships after your returned product is inspected for physical damage. Shipping times vary by region and are impacted by factors such as customs clearance, local shipping conditions, and availability of replacement parts. Once your product ships, the carrier sends you the tracking number.

When sending the faulty CPU, do I need to send the fan as well?
No. Please do not return your fan. Fans that are returned by customers will be scrapped.

Where do I ship my product for a warranty replacement?
The order confirmation you receive by e-mail will contain all the return instructions you need, including the return shipping address.

General Questions:

How do I register my Intel product?
Intel does not require you to register your product. If you need warranty support RMA, please visit the Warranty Center.

What products are supported under the Intel warranty program?
Intel stocks the following products for warranty replacement purposes:

  • Intel® Boxed Processors.
  • Intel® Desktop Boards.
  • Intel® Workstation Boards.
  • Intel® Server Boards.
  • Intel® Chassis Subassembly Kits.
  • Intel® NUC.
  • Intel® Solid-State Drive (Intel® SSD).
  • Selected Intel® Server Boards and Platforms.
  • Intel Wireless Network Interface Cards.
  • Intel® Wireless Products and Xircom® Products.
Note Replacement for Xircom® Products cannot be ordered online. Customers are advised to contact Intel Customer Support for Xircom warranty replacements.

What is physical damage?
The limited warranty does not cover damage to the product due to external causes. Learn how to avoid physical damage.

What is the RMA number?
The return materials authorization (RMA) or order number is the reference number for your return. You will receive the RMA order number on the e-mail confirmation sent to you. Any return to Intel must be clearly labeled with this reference number so it can be identified when received at our returns depot.

Do you replace engineering samples?
No. Engineering samples are pre productions units, issued free of charge and are not entitled to warranty.

What is EOL or EOIS product?
EOL stands for end of life which means the product is no longer been manufactured, but it is still eligible for warranty if within the warranty period. EOIS stands for end of interactive support which means technical support for your product is entirely web-based. The warranty period is independent of these two product states, and both are eligible for warranty.

How do I revise my warranty claim, cancel or revise a return, or report a problem or error when submitting a return or service ticket?
Contact Intel customer support. If you are an Intel® Technology Provider Program member, please use chat. Where applicable, obtain a screenshot for your issue or concern i.e. error message, data you are submitting before you encountered the error.

Why did I not receive a confirmation e-mail?
Our order management system is designed to automatically send confirmation e-mails to customers; however, you may have some anti-spam software set up in your system which is automatically deleting the confirmations sent to you, or you may have a different e-mail address set up in your company profile. To verify your details please check "My Account" on the Intel® Technology Provider Program Web site.

Why can I not access online warranty and support?
Intelís online warranty and support tool is available to Intel technology providers only. Not a member? Click here to join. From time to time the tool may be offline for essential maintenance. Please try again later. If the problem persists please contact support by e-mail, phone or chat.

What is a wear-out indicator?
The media wear-out indicator is a SMART (E9) attribute used for monitoring the media wear-out level of an Intel® SSD over time. This value can be read using the Intel® Solid-State Drive Toolbox.

How do I order spare parts?
Spare parts can be ordered from Click Intel.

This applies to:

Product Warranty

Solution ID: CS-034463
Last Modified: 20-Jun-2014
Date Created: 08-Aug-2013
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