This warranty service is available to all members of the Intel® Technology Provider Program and nonmembers.
Standard warranty replacement (SWR):
Intel ships out a replacement part on receipt of the non-functional or defective product that is eligible for warranty service.
The SWR program is available 30 days after the purchase date. Any warranty replacement that is required inside 30 days of purchase should be made through your Intel Authorized Distributor. If your Intel Authorized Distributor is not available, contact Intel directly.
Non-functional or defective parts must be returned inside 30 days of the replacement request or the order for replacement is cancelled.
The maximum allowable units for replacement at any given time under SWR are 20 units for Intel® Technology Provider Program members, and 5 units for non-members.
Registered Intel® Technology Provider Program members and non-members are eligible for SWR only, but can pay for cross-ship support in some countries.
Advanced warranty replacement (AWR) is a limited premium warranty benefit. This warranty is only available to eligible channel program members who purchase qualifying Intel products sold through Intel Authorized Distributors in their region. Not applicable to the Intel® Desktop Board D201GLY.
Intel ships replacement products, or spare parts, to participants in the Intel gold partner or Intel platinum partner program, without waiting for the defective part to be returned.
The AWR program is available 30 days after purchase. Any warranty replacement that is required inside 30 days of purchase should be made through your Intel Authorized Distributor. If your distributor is not available, contact Intel directly.
The non-functional or defective parts must be returned to Intel 30 days from submitting the warranty replacement request. Failure to return in this timeframe might result in a suspension of your AWR benefits.
The maximum allowable units for replacement at any given time under AWR warranty:
10 units for Intel® Technology Provider Program level 1 platinum partner.
6 units for Intel® Technology Provider Program level 2 platinum and gold partners.
Intel can add or change the AWR terms and conditions at any time. AWR support can be denied for any request that does not meet the AWR requirements. The AWR program can be discontinued, once notice to AWR program participants is made.
This tool is only available for Intel® Technology Provider Program members. These videos explain how to set up an online warranty return. If you are not a member, first contact your place of purchase. If you are unable to get support, contact Intel customer support.
Intel recommends that you use original packaging when sending products in for warranty. If the original packaging is not available, you must package the product appropriately to prevent physical damage during shipping.
The warranty does not cover damage. Intel is not responsible for product that is damaged before transit or during transit.
Intel is not able to track or return user-installed components or items that were included in the box. Do not send these items to the warranty center.
The return commercial invoice is a document required for a warranty return when shipping across international borders. The look of the commercial invoice differs based on your location. The image here should help guide you in completing the commercial invoice.
If you have requested and are eligible for an Advanced warranty replacement (AWR), your replacement product ships the same day as the request. If you requested a Standard Warranty Request (SWR), your replacement product ships after your returned product is inspected for physical damage. Shipping times vary by region because of customs clearance, local shipping conditions, and availability of replacement parts. Once your product ships, the carrier sends you the tracking number.
The return materials authorization (RMA) or order number is the reference number for your return. The RMA order number is included in the e-mail confirmation sent to you. All returns must be clearly labeled with the RMA number so product can be readily identified.
EOL stands for end of life and means that the product is no longer being manufactured. EOIS stands for end of interactive support which means technical support for your product is entirely web-based. The warranty period is independent of these two product states, and both can be eligible for warranty.
Contact Intel customer support. If you are an Intel® Technology Provider Program member, use chat. Where applicable, get a screenshot for your issue or concern, such as an error message, or data you are submitting before you encountered the error.
Our order management system is designed to automatically send confirmation e-mails to customers. Check your system for anti-spam software, which might be automatically deleting the confirmations sent to you. Verify that your e-mail address is correct.
The online warranty and support tool is only available for Intel® Technology Provider Program members. Not a member? Click here for more information. If the tool is offline for maintenance, try again later. If the problem persists, contact support by e-mail, phone or chat.