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Warranty Support is Easy!
Non-ITP members, first contact your place of purchase. If you are unable to receive support, contact Intel customer support.
Learn more about the Intel® Technology Provider Program benefits? Not a member? Enroll now?
Contact a Technical Support Engineer.
When representatives are unavailable the traffic light will be red. Please try again later or click the red chat button for alternative support options.
 Frequently Asked Questions for Intel's Warranty
What products are supported under the Intel warranty program?
How do I return a Next Unit of Computing product?
What information do I provide?
What warranty support am I eligible for?
What is physical damage?
What is the estimated shipping time?
How do I package my product?
Can I have my product replaced with a different one?
How do I use the Online Warranty and Support Tool?
What products are supported under the Intel warranty program?
Intel stocks the following products for warranty replacement purposes:
- Boxed Intel® Processors
- Intel® Desktop Boards
- Intel® Workstation Boards
- Intel® Server Boards
- Intel® Chassis kits
- Selected Intel® server platforms
- Intel network interface cards
- Intel wireless and Xircom® Products
| Note |
This list is subject to change without notice. Replacement for Xircom® Products cannot be ordered online. Customers are advised to contact Intel Customer Support for Xircom® warranty replacements. | |
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How do I return a Next Unit of Computing product?
For complete details, click here.
What information do I need to provide?
Be prepared to provide the following:
- Proof of purchase.
- ITP program membership number (if member).
- Your e-mail address and telephone number.
- Your shipping address.
- Name of the product.
- Product Part Number
- Serial Number or SL code for Boards or Server product ; FPO and ATPO for processors, or Serial Number/Secure Serial Number for SSD product.
- Description of the problem.
| Note |
Non-members and Registered members are required to perform troubleshooting before warranty is fulfilled. | |
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What warranty support am I eligible for?
Intel offers two warranty service types:
- Standard Warranty Replacement (SWR). This warranty service is available to all members of the Intel® Technology Provider Program (ITP) program as well as nonmembers.
- Advanced Warranty Replacement (AWR). This limited premium warranty service is available only to eligible partners of the Intel Technology Provider (ITP) program who meet designated criteria. (Not applicable to the Intel® Desktop Board D201GLY.
| Note |
Registered and non-ITP customers are eligible for SWR only, but can pay for cross-ship support in some countries. | |
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What is physical damage?
The limited warranty does not cover damage to the product due to external causes. Learn how to avoid physical damage.
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What is the estimated shipping time?
If you have requested and are eligible for an Advanced Warranty Replacement (AWR), your replacement product ships the same day as the request. If you requested a Standard Warranty Request (SWR), your replacement product ships after your returned product is inspected for physical damage. Shipping times vary by region and are impacted by factors such as customs clearance, local shipping conditions, and availability of replacement parts. Once your product ships, the carrier sends you the tracking number.
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How do I package my product?
Intel strongly recommends you use original packaging when sending products in for warranty. If the original packaging is not available, you must package the product appropriately to prevent physical damage during shipping. Packaging Guidance is provided below. NOTE: The warranty does not cover damage. Intel is not responsible for product that is damaged before transit or during transit.
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Motherboard/Single |
Motherboard/Multi Slot | |
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Can I have my product replaced with a different one?
Intel replaces a product with a like product, not a different one.
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How do I use the Online Warranty and Support Tool?
View one of the following videos to learn how to set up an online warranty return. (ITP Members Only)
Non-ITP members, first contact your place of purchase. If you are unable to receive support, contact Intel customer support.
How to set up an online warranty return for a processor
How to set up an online warranty return for a board
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| Note |
The above information does not change the terms of the limited product warranty. See the printed warranty information that is shipped with your Intel® product for details. | |
This applies to:
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