Wireless Products
Intel® WiMAX Adapters
Interpret WiMAX status messages

Status Messages

You will see different messages from time to time about your WiMAX1 connection, service, and the WiMAX adapter. These messages are listed next. Click on any message to learn more information.


Searching for WiMAX networks...

WiMax

This message is displayed when the adapter is searching for WiMAX networks. This search will occur after you have clicked Search for networks. The icon itself changes to show that the search is in progress and stops when the search has ended. The results of the search are shown in the Networks available to connect list.

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Not connected. Network ABC is available to connect

Wimax

This message tells you that a network is available to connect. You can connect to it by double clicking on the network or clicking Connect.

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Connecting to Network ABC...

Wimax

After clicking Connect or double clicking on a network in the Networks available to connect list, the WiMAX connection utility connects to the network. This is either a home network or an inactivated network, in which case you will begin the activation process for this network. The icon changes (animates) during the connection process.

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Connecting to <Unidentified network>...

Wimax

This message displays when you are in the process of connecting to an unidentified network. An unidentified network is one that is not recognized by the Intel® PROSet/Wireless WiMAX Connection Utility. You can connect with the network, by double-clicking on the network or by selecting it and clicking Connect. However, as an unidentified network, it may not function properly with the Intel® PROSet/Wireless WiMAX Connection Utility. The icon changes (animates) during the connection process.

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Connected to: Network ABC

Wimax

You are connected to a WiMAX network. For a complete description of features, controls, and indicators on this window, see Main Window.

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Not connected

WiMax

You are currently not connected to a WiMAX network. This message does not imply an error, but only that you are not connected and there are no home networks available to connect to. You can perform a fast network search, which searches for previously connectedly networks, or an exhaustive network search, which searches for all WiMAX networks, including networks that you have not previously connected to.

Note An exhaustive network search may take several minutes and will consume more power than a fast search.

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Not Connected. Auto connect mode is enabled

WiMax

This message indicates that you are not connected, and that the application is in auto connect mode. In auto connect mode, if any WiMAX networks that you have previously connected to are available, the application will connect to them automatically. In this case, it is not necessary to perform a fast search to find a network. Also in this window, you can click auto connect mode and access the Preferences window to turn off auto connect mode; however that will not help you connect to a network.

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Not connected. <Unidentified network> is available to connect

WiMax

This message tells you that an unidentified network is available to connect. An unidentified network is a WiMAX network that is not recognized by the Intel® PROSet/Wireless WiMAX Connection Utility. You can attempt to connect with the network, by double-clicking on the network or by selecting it and clicking Connect. However, as an unidentified network, it may not function properly with the Intel® PROSet/Wireless WiMAX Connection Utility.

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The hardware radio switch is off

WiMax

On some laptops, a WiMAX hardware radio switch lets you turn on or off WiMAX radio. If the hardware radio switch is off, then the WiMAX On/Off button on this window is gray and not available. First turn On the hardware radio switch. Then click On the Radio On/Off button.

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WiMAX is off

WiMax

The software WiMAX button is set to Off. WiMAX connections and network searches are not possible when this switch is set to Off. On this window, click On to turn WiMAX on. (Also be sure that the hardware radio switch, if present, is set to On.) The WiMAX connection utility will then automatically perform a network search and list available networks in Networks available to connect. If Connection Mode is set to automatic, you will be connected to the first home network that is found. See Preferences.

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Another connection manager application is currently managing WiMAX connections

WiMax

If you start the WiMAX connection utility and this message is displayed, it is because another application is controlling the WiMAX adapter and connections. To use the Intel® PROSet/Wireless WiMAX Connection Utility to activate networks and make connections, first close the other application so that it is no longer running. Then the start Intel® PROSet/Wireless WiMAX Connection Utility. If this message displays again, you should remove the other application.

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WiMAX is not ready

WiMax

This message indicates that WiMAX on your laptop is not ready. Reasons may be:

  • No WiMAX adapter was found. The required WiMAX adapter is not installed in the computer, or the adapter is not working correctly. Check that a proper working adapter is installed. (Turn off the computer before doing this.)
  • The WiMAX adapter has been disabled. The adapter may be disabled via the Windows XP* or Windows Vista* operating system. Check the Device Manager to be sure that the adapter is enabled.
  • The WiMAX driver and/or software are not working correctly. You may need to reboot the computer.

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An incompatible version of the WiMAX software was detected

WiMax

There is a problem with the WiMAX software. Contact your WiMAX service provider.

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Unable to connect to the network: <Network ABC>

This may be for any one of the following reasons:

  • You are in an area where WiMAX signal strength is poor. Check the signal strength indicator; the number of green bars increases with greater signal strength and decreases with less. To reconnect to WiMAX, move to an area of greater signal strength. For advanced users, see RSSI for more about signal strength.
  • You are in an area where WiMAX signal quality is poor. You may be too close to a wireless access point or microwave oven, both of which can interfere with your WiMAX connection. Make sure such devices are located at least 7ft (2 meters) from your WiMAX adapter. For advanced users, see CINR for more about signal quality.
  • You turned On the WiFi radio. WiMAX and WiFi cannot operate at the same time. Turning On the WiFi radio will disconnect your WiMAX connection, and, turning On the wireless radio will disconnect your WiFi connection. See Turning WiMAX On and Off.
  • You turned Off the WiMAX hardware radio switch. On some laptops, a WiMAX hardware radio switch lets you turn On or Off WiMAX radio. If present, turn the WiMAX hardware radio switch back On. See Turning WiMAX On and Off.
  • Service from your WiMAX network service provider has been interrupted. Contact your service provider for more information.

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Connection Preferences

The WiMAX connection utility is set by default for manual connection. This means that to connect to a WiMAX network, you must select the home network from the Networks available to connect list on the main window, and either click Connect or connect to the WiMAX network via the taskbar icon. Otherwise you will not be connected.

You can configure the utility to perform automatic connection. This means that whenever you turn WiMAX on, the WiMAX connection utility will search for available networks and automatically connect to the first network that it finds. To configure the utility connection preferences for automatic or manual connection, perform these steps:

  1. On the WiMAX connection utility main window, click Options.
  2. Click Preferences.

WiMax

  1. Click Connection. At the Connection tab, you can choose one of the following settings:
    • Turn on manual connect mode (default). This is the default setting. The utility will not automatically connect to any WiMAX network, you must connect to the desired network.
    • Turn on auto connect mode. The utility will automatically connect to the first home network that it finds. The utility will never automatically connect to an inactivated network. This means that you must first activate a network before you can turn on auto connect mode.
  1. Click Save.

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Icons

The following icons are presented in the main window. Additionally, icons used in the taskbar keep you informed about WiMAX networks and your WiMAX adapter.

Connected to: Indicates the WiMAX network you are currently connected to. There are several other icons and status messages displayed in this area.

Indicates signal strength. The number of green bars may range from one to five, with more green bars indicating a stronger signal. Stronger signals enable more rapid connections. Weaker signals may result in slower or dropped connections.

Indicates that this is already activated and the network is available for connection. You computer may have been configured during manufacture to have one or more home networks available. Or this may list as home network because you activated service with this WiMAX network service provider.

Indicates that you have not activated this network. To make the network available, you need to first activate service. For unknown networks, the activation process is guided by the WiMAX network service provider.

Indicates the time duration for this connection, from the moment at which the current connection was made.
Time

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Current Connection

This tab provides detailed information about the current connection. Information provided is refreshed periodically and will change based on your activity and location relative to WiMAX network tower. Connection is required; if you are not connected to a WiMAX network, then all fields are filled with Not connected.

Connected Network

Name

The name of the WiMAX network you are currently connected to.

Total connection time

Indicates the time duration for this connection, from the moment at which the connection was made.

Network Statistics

Channel Frequency

The channel frequency for this connection.

RSSI

Received Signal Strength Indication. This is an indication of the power of the received signal from the WiMAX service provider tower. A value less than -87dBm indicates a very poor signal strength and network disconnections may occur.

CINR

Carrier to Interference-plus-Noise Ratio. Expressed in decibels (dB), is a measurement of signal effectiveness. The carrier is the desired signal, and the interference can either be noise or co-channel interference, or both. A CINR value less than 3dB indicates poor signal quality and network disconnections may occur.

Transmit power

The power level transmitted at the adapter.

Data Transferred

Total bytes sent

The total number of bytes sent by the adapter.

Total bytes received

The total number of bytes received at the adapter.

Total packets sent

The total number of packets sent by the adapter.

Total packets received

The total number of packets received at the adapter.

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Taskbar Icons
The Taskbar icons provide visual indication of the current state of WiMAX. The taskbar status icon is located on the lower right corner of your Windows desktop.
Available networks: WiMAX networks are available for connection. This icon is only displayed if you are not connected to a WiMAX network and networks are available. Double click the icon to open the WiMAX connection utility.

Connecting: When the adapter is connecting to a network, this icon changes (animates) to show a varying number of white arcs.

Searching: When the adapter is searching, the round magnifying glass moves around the icon. Click on the icon to learn more information.

Signal Quality: Shows the signal quality for the current WiMAX connection.

Wireless radio is turned off: You are not connected. The utility also cannot search for available networks. Click on the icon to learn more information.

No WiMAX networks are available: A search has been performed and no networks are available in the area. Click on the icon to learn more information.

Problem: A problem exists. WiMAX cannot be used until the problem has been corrected. Click on the icon to learn more information.

1 WiMAX connectivity requires a WiMAX-enabled device and subscription to a WiMAX broadband service. WiMAX connectivity may require you to purchase additional software or hardware at extra cost. Availability of WiMAX is limited; check with your carrier for details on availability and network limitations. Broadband performance and results may vary due to environmental factors and other variables. See WiMAX Technology for more information.

Operating System:

Windows XP Professional x64 Edition*, Windows Vista Starter, 32-bit version*, Windows Vista Home Basic, 32-bit version*, Windows Vista Home Premium, 32-bit version*, Windows Vista Business, 32-bit version*, Windows Vista Enterprise, 32-bit version*, Windows Vista Ultimate, 32-bit version*, Windows Vista Home Basic, 64-bit version*, Windows Vista Home Premium, 64-bit version*, Windows Vista Business, 64-bit version*, Windows Vista Enterprise, 64-bit version*, Windows Vista Ultimate, 64-bit version*, Windows XP Starter Edition*, Windows XP 64-Bit Edition*, Windows XP Professional*, Windows XP Home Edition*, Windows XP Tablet PC Edition*, Windows XP Media Center Edition*

This applies to:

Intel® Centrino® Advanced-N + WiMAX 6250
Intel® Centrino® Wireless-N + WiMAX 6150
Intel® WiMAX/WiFi Link 5350 and Intel® WiMAX/WiFi Link 5150 products

Solution ID: CS-029571
Last Modified: 17-Jul-2014
Date Created: 05-Aug-2008
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