The Intel® PROSet/Wireless Main Window allows you to:

• View the current connection status (signal quality, speed and current network name)
• Scan for available wireless networks
• Manage profiles
• Auto-connect profiles to available networks in a specific order defined in the Profile list
• Connect to Infrastructure and Device to Device (ad hoc) networks
• Configure adapter settings
• Troubleshoot wireless connection problems

Wireless Event Viewer (Tools Menu)

1. Click Settings to open the Wireless Event Viewer Settings .
2. Specify the default folder for saved log files: The default location is the desktop. Click Browse to locate a new folder location.
3. File Name: The file name is the default machine name.
4. Maximum Size: Enter the size of the file in kilobytes (KB).
5. Click OK to close and apply the new changes. Click Cancel to close without applying any changes

1. Click Copy the log file to another location .
2. Destination Folder: Enter where to store the files or click Browse to select a folder location.
3. Frequency (days): Select how often you want the files moved to the destination folder.
4. Click OK to close and apply the new changes. Click Cancel to close without applying any changes.

• Realtime Event Viewing (default): List of event traces from the current session with the Intel® Wireless Troubleshooter.
• Log File Viewing: Select to view event traces saved in the log files from previous sessions with Intel Wireless Troubleshooter.
  

• Information
• Error
• Warning

• Reenter the wireless security password in the network security settings. See to Personal Security.
• Restart the access point, router, computer, and DSL/cable modem.
• Verify the security configuration on the access point or wireless router. For assistance, contact your access point or router manufacturer.
• Contact your Administrator for help to set up your wireless connection.

1. From the Tools menu, click Application Settings .
2. Scroll down to locate Ad hoc Network Notification .
3. Clear Notify when no peers have joined the ad hoc network .
4. Click OK to save your settings and return to the Intel PROSet/Wireless main window.

1. From the Tools menu, click Application Settings .
2. Scroll down to locate Device to Device (ad hoc) Network .
3. Clear Notify when all peers leave the ad hoc network .
4. Click OK to save your settings and return to the Intel PROSet/Wireless main window.

1. From the Tools menu, click Application Settings .
2. Scroll down to locate SSID Notification .
3. Clear Notify when connected to a network with the default SSID name .
4. Click OK to save your settings and return to the Intel PROSet/Wireless main window.

1. From the Tools menu, click Application Settings .
2. Scroll down to locate Shared Folder Notification .
3. Select Disable this notification to maintain your current shared folder settings each time that you connect to an open, unsecured network.
4. Click OK to save your settings and return to the Intel PROSet/Wireless main window.

1. Right-click My Computer .
2. Select Properties .
3. Click Hardware .
4. Click Device Manager .
5. Click Network Adapters .
6. Right-click the Intel PRO/Wireless adapter that is listed.
7. Click Enable .
8. Click File > Exit to close the Device Manager.
9. Click OK to close System Properties.
   

1. Right-click My Computer .
2. Select Properties .
3. Click Hardware .
4. Click Device Manager .
5. Click Network Adapters .

1. Right-click My Computer .
2. Select Properties .
3. Click Hardware .
4. Click Device Manager .
5. Click Network Adapters .

• Right click the Intel PRO/Wireless network card that is installed in your computer.
• Click Update Driver . The Windows Welcome to the Hardware Update Wizard is displayed.
• Click Yes, this time only .
• Click Next .

If you receive the message Cannot Continue the Hardware Update Wizard , contact the Intel Corporation Support Web site at http://support.intel.com/. If the wireless adapter is not listed: Contact the Intel Corporation Support Web site at http://support.intel.com/.

Disconnection from an access point

The following error messages display when the wireless adapter is disconnected from the network access point.

Disconnect from access point due to failed associations.
Disconnect from access point due to authentication failures.
Disconnect from access point due to TKIP Michael Integrity check failure.
Disconnect from access point due to Class 2 frame non-authentication failure.
Disconnect from access point due to Class 3 frame non-association failure.
Disconnect from access point due to reassociation failure.
Disconnect from access point due to Information Element failure.
Disconnect from access point due to EAPOL-Key protocol four-way handshake failure.
Disconnect from access point due to 801x authentication failure.

Recommended action: Select the profile. Click Connect and try to associate with the network.

The application failed to start

The application that you specified to start when this profile connected, could not be found. Verify the path and file name in the Profile Manager Advanced Settings.

To verify the path and file name:

1. From the Intel PROSet/Wireless main window, click Profiles .
2. Select the Profile.
3. Click Properties .
4. Click Advanced .
5. Click Enable Start Application . Verify that the file name and file location path are correct.
6. Click OK to close the Advanced Settings.
7. Click OK to close the General Settings and return to the Profiles list.

Authentication failed due to invalid user name: Reenter user name

This authentication error can be caused by an invalid user name.

Use the following steps to resolve this error:

1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 801x Authentication Type.
   For TTLS, PEAP and EAP-FAST profiles:
   • Use the following option should be selected
   • Verify the User Name information
5. Click OK to save the settings.

Authentication failed due to invalid user credentials: Reenter credentials

This authentication error can be caused by invalid user credentials (could be user name, password or other form of user credentials).

Use the following steps to resolve this error:

1. Select a TTLS, PEAP, LEAP or EAP-FAST profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. The 801x Authentication Type should be selected.
5. Select Use the following for User Credentials.
6. Verify the User Name, Domain, and password information. If Use Windows logon or Prompt each time I connect is selected, verify that you use the correct user credentials information when you connect to the wireless network.
7. Click OK to save the settings.

Authentication failed due to an invalid user certificate: Select another certificate

This authentication error can be caused by invalid server (domain) credentials.

Use the following steps to resolve this error:

1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 801x Authentication Type.
5. Click Select and choose another certificate from the list of installed certificates.
6. Click OK
7. For TLS profiles: Click Select and choose another certificate from the list of installed certificates.
8. Click Close
9. Click OK to save the settings.
   
   Notes about Certificates: The specified identity should match who the certificate is issued to and should be registered on the authentication server (for example, RADIUS server) that is used by the authenticator. Your certificate must be valid with respect to the authentication server. This requirement depends on the authentication server and generally means that the authentication server must know the issuer of your certificate as a Certificate Authority. You should be logged in with the same user name you used when the certificate was installed.

Authentication failed due to invalid server identity: Reenter server name

This authentication error can be caused by invalid server identity information.

Use the following steps to resolve this error:

1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 801x Authentication Type.
5. For TTLS and PEAP profiles: Verify that the Roaming Identity server name is correct.
6. Click OK to save the settings.

Authentication failed due to invalid server credentials: Reenter server credentials

This authentication error can be caused by an invalid server (domain) credential.

Use the following steps to resolve this error:

1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 801x Authentication Type.
   
   For TTLS, PEAP and EAP-FAST profiles:
   
   -Select Use the following for user credentials.
   
   -Verify the domain information.
   
   If Use Windows logon or Prompt each time I connect is selected, verify that the correct domain credentials information is used when you connect to the wireless network. NOTE: This option is only available if you have the Single Sign On Pre-logon/Common Connect component installed.
   
   For LEAP profiles: Select Use the following user name and password and verify the domain is correct. If Prompt for the user name and password is selected, verify that the correct domain and password information is entered when you connect to the wireless network. (Must match what appears on the Security settings window.)
   
   
5. Click OK to save the settings.

Authentication failed due to an invalid server certificate: Select another certificate

This authentication error can be caused by an invalid server certificate.

Use the following steps to resolve this error:

1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. The appropriate 801x Authentication Type is selected.
   
   For TTLS and PEAP profiles: Verify that the correct Authentication Type is selected from the list. Click Next to select another certificate from the list of installed certificates or specify another server or certificate name. Click OK .
   
   For TLS profiles: Click Select and choose another certificate from the list of installed certificates and click OK .
   
5. Click Close .
6. Click OK to save the settings.
   
   Notes about certificates: The specified identity should match who the certificate is issued to and should be registered on the authentication server (for example, RADIUS server) that is used by the authenticator. Your certificate must be valid with respect to the authentication server. This requirement depends on the authentication server and generally means that the authentication server must know the issuer of your certificate as a Certificate Authority. You should be logged in with the same user name you used when the certificate was installed.

Authentication failed because the AAA server is unavailable

The wireless adapter is associated to the access point, but the 801x authentication cannot be completed because of a response from the authentication server.

Use the following steps to resolve this error:

1. Select the profile.
2. Click Connect and attempt to associate with the network and authenticate with the server.

The AAA Server rejected the EAP method

This error occurs when the AAA Server does not accept the configured authentication.

Use the following steps to resolve this error:

1. Double-click the Taskbar icon to open Intel PROSet/Wireless.
2. Click Profiles on the Intel PROSet/Wireless main window.
3. Select the associated or last-used profile from the Profiles list.
4. Click Properties to open the General Settings.
5. Click Next to open the Security Settings.
6. Verify that Enable 801x is selected.
7. Verify that the correct authentication type is selected.
8. Enter the required security information.
9. Click OK. The profile is now reapplied. Intel PROSet/Wireless attempts to connect to the wireless network.

Incorrect PIN for retrieving certificate: Reenter PIN

The certificate retrieval failed because of an incorrect PIN.

Recommended action: Enter the correct PIN.


Error occurred because the GSM adapter was unexpectedly removed

This error occurs when the GSM adapter is not fully inserted or is unexpectedly removed from the mobile station.

Use the following steps to resolve this error:

1. Reinsert the GSM adapter.
2. Double-click the Intel PROSet/Wireless Software icon at the bottom right of the screen.
3. Select the associated or last-used profile from the profiles list.
4. Click Connect . The profile is now re-applied. Intel PROSet/Wireless Software attempts to connect to the wireless network.

Smart Card was unexpectedly removed

This error occurred because the Smart Card was unexpectedly removed.

Use the following steps to resolve this error:

1. Insert the Smart Card.
2. Select the 801x EAP-SIM authentication profile.
3. Click Connect to try to associate with the network.

Authentication failed because timer expired

Authentication failed because the authentication timer expired while this mobile station was authenticating. A Rogue access point or a problem with the RADIUS server could have been the reason for the problem.

Recommended action:

• If a rogue access point is suspected, consider adding this access point to the excluded access point list to prevent the wireless adapter from connecting to this access point in the future.
• If a rogue access point is not suspected, click the profile in the Profiles list. Click Connect to associate with the network and attempt to authenticate with the server.

An administrator profile failed to authenticate

This error occurs when the credentials in the profile are not accepted by the authenticator (for example, an access point or AAA server). Please contact your Administrator to resolve this problem.

Administrator profile did not receive an IP address

The wireless adapter failed to get a valid IP address. The wireless security password or encryption key does not match the one used by the access point. Other causes are: the wireless network requires a static IP address; there is a problem with the DHCP server; or, a general network problem.

Recommended action: Contact your administrator to help set up your wireless connection.

Operating System:

Windows* XP Professional x64 Edition, Windows* 2000, Windows* XP 64-Bit Edition, Windows* XP Professional, Windows* XP Home Edition, Windows* XP Tablet PC Edition, Windows* XP Media Center Edition

This applies to:

Intel® PRO/Wireless 2200BG Network Connection Intel® PRO/Wireless 2915ABG Network Connection Intel® PRO/Wireless 3945ABG Network Connection Intel® Wireless WiFi Link 4965AGN