Wireless Products
Intel® Wi-Fi Products
Intel® Wireless Event Viewer


The Intel® Wireless Event Viewer program displays a list of error log records. You can save all available log records to a binary format file for sending to customer support.

How do I access the Intel® Wireless Event Viewer
Menu Descriptions
Screen Description
Resolving errors


How do I access the Intel® Wireless Event Viewer?

To open the Intel® Wireless Event Viewer, follow these steps:

  1. Click Start > All Programs > Intel® PROSet Wireless > WiFi Connection Utility.
  2. Select Intel® Wireless Troubleshooter on the Intel® PROSet/Wireless Tools menu.
  3. Click Wireless Event Viewer.


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Menu Descriptions

File Settings:
To change the storage location of the log file:
  1. Click Settings to open the Wireless Event Viewer Settings.
  2. Click Enable Logging checkbox.
  3. Specify the default folder for saved log files: Click Browse to find a new folder location.
  4. File Name: The file name is the default system name.
  5. Maximum Size: Enter the size of the file in kilobytes (KB).
  6. Click OK to close and apply the new changes. Click Cancel to close without applying any changes.

To copy the log file to another location at a set frequency of days, follow these instructions:

  1. Click Copy the log file to another location.
  2. Destination Folder: Enter where to store the files or click Browse to select a folder location.
  3. Frequency (days): Select how often you want the files moved to the destination folder.
  4. Click OK to close and apply the new changes. Click Cancel to close without applying any changes.

Exit:
Click to exit Wireless Event Viewer and return to the Intel Wireless Troubleshooter.

Note An administrator can use the Wireless Event Log Viewer Preferences, in the administrator tool, to set the default log file location.
Mode Select to view current or past event traces:
  • Realtime Event Viewing (default): List of event traces from the current session with the Intel Wireless Troubleshooter.
  • Log File Viewing: Select to view event traces saved in the log files from previous sessions with Intel Wireless Troubleshooter.
Help

Help Wireless Event Viewer:
Provides help information for this page.
About:
Displays version information for the Intel Wireless Troubleshooter.

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Screen Description

Level Indicates the severity of the connection issue. The severity levels are:
  • Information
  • Error
  • Warning
Description Brief description of the connection issue.
Date and Time Date and time of the detected connection issue. This column can be sorted in ascending or descending order. Click the column header to sort the displayed events.
Open Opens log files archived from previous sessions with Intel® Wireless Troubleshooter.
Clear Removes the information in the Wireless Event Viewer.
Save As Saves the available log. Use the suggested name or change it.

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Resolving errors

Did not receive an IP address

The ad hoc network is idle and no peers have joined the network

The ad hoc network is idle and all peers have left the network

You are connected to a network with default network name (SSID) which can pose a security problem.

You are connected to a network that is not configured with security and there are shared folders detected in your system

The Wi-Fi network adapter in the system is disabled

No Wi-Fi network adapter was detected in the system

Disconnection from an access point

The application failed to start

Authentication failed because of invalid user name: Reenter user name

Authentication failed because of invalid user credentials: Reenter credentials

Authentication failed due to an invalid user certificate: Select another certificate

Authentication failed due to an invalid user certificate: Select another certificate

Authentication failed because of invalid server identity: Reenter server name

Authentication failed because of invalid server credentials: Reenter server credentials

Authentication failed because of an invalid server certificate: Select another certificate

Authentication failed because the AAA server is unavailable

The AAA Server rejected the EAP method

Incorrect PIN for retrieving certificate: Reenter PIN

Error occurred because the GSM adapter was unexpectedly removed

Smart Card was unexpectedly removed

Authentication failed because timer expired

An administrator profile failed to authenticate

Operating System:

Windows XP Professional x64 Edition*, Windows XP 64-Bit Edition*, Windows XP Professional*, Windows XP Home Edition*, Windows XP Tablet PC Edition*, Windows XP Media Center Edition*

This applies to:

Intel® Centrino® Advanced-N + WiMAX 6250
Intel® Centrino® Advanced-N 6200
Intel® Centrino® Advanced-N 6205
Intel® Centrino® Advanced-N 6205 For Desktop
Intel® Centrino® Advanced-N 6230
Intel® Centrino® Advanced-N 6235
Intel® Centrino® Ultimate-N 6300
Intel® Centrino® Wireless-N + WiMAX 6150
Intel® Centrino® Wireless-N 100
Intel® Centrino® Wireless-N 1000
Intel® Centrino® Wireless-N 1030
Intel® Centrino® Wireless-N 105
Intel® Centrino® Wireless-N 130
Intel® Centrino® Wireless-N 135
Intel® Centrino® Wireless-N 2200
Intel® Centrino® Wireless-N 2200 For Desktop
Intel® Centrino® Wireless-N 2230
Intel® Dual Band Wireless-AC 3160
Intel® Dual Band Wireless-AC 7260
Intel® Dual Band Wireless-AC 7260 for Desktop
Intel® Dual Band Wireless-N 7260
Intel® PRO/Wireless 2200BG Network Connection
Intel® PRO/Wireless 2915ABG Network Connection
Intel® PRO/Wireless 3945ABG Network Connection
Intel® PROSet/Wireless Software
Intel® WiFi Link 1000
Intel® WiFi Link 5300 and Intel® WiFi Link 5100 products
Intel® WiMAX/WiFi Link 5350 and Intel® WiMAX/WiFi Link 5150 products
Intel® Wireless WiFi Link 4965AGN
Intel® Wireless-N 7260

Solution ID: CS-025807
Last Modified: 17-Jul-2014
Date Created: 02-Apr-2007
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