The Intel® Wireless Event Viewer program displays a list of error log records. You can save all available log records to a binary format file for sending to customer support.

How do I access the Intel® Wireless Event Viewer
Menu Descriptions
Screen Description
Resolving errors

1. Click Start > All Programs > Intel® PROSet Wireless > WiFi Connection Utility.
2. Select Intel® Wireless Troubleshooter on the Intel® PROSet/Wireless Tools menu.
3. Click Wireless Event Viewer.

Did not receive an IP address
The ad hoc network is idle and no peers have joined the network
The ad hoc network is idle and all peers have left the network
You are connected to a network with default network name (SSID). The network or the access
point may not be configured with security
You are connected to a network that is not configured with security and there are shared folders
detected in your system
The Wi-Fi network adapter in the system is disabled
No Wi-Fi network adapter was detected in the system
Disconnection from an access point
The application failed to start
Authentication failed due to invalid user name: Reenter user name
Authentication failed due to invalid user credentials: Reenter credentials
Authentication failed due to an invalid user certificate: Select another certificate
Authentication failed due to invalid server identity: Reenter server name
Authentication failed due to invalid server credentials: Reenter server credentials
Authentication failed due to an invalid server certificate: Select another certificate
Authentication failed because the AAA server is unavailable
The AAA Server rejected the EAP method
Incorrect PIN for retrieving certificate: Reenter PIN
Error occurred because the GSM adapter was unexpectedly removed
Smart Card was unexpectedly removed
Authentication failed because timer expired
An administrator profile failed to authenticate
Administrator profile did not receive an IP address

• Reenter the Wi-Fi security password in the network security settings. See to Personal Security.
• Restart the access point, router, computer, and DSL/cable modem.
• Verify the security configuration on the access point or Wi-Fi router. For assistance, contact your access point or router manufacturer.
• Contact your Administrator for help to set up your Wi-Fi connection.

1. From the Tools menu, click Application Settings.
2. Scroll down to locate Ad hoc Network Notification.
3. Clear Notify when no peers have joined the ad hoc network.
4. Click OK to save your settings and return to the Intel PROSet/Wireless main window.

1. From the Tools menu, click Application Settings.
2. Scroll down to locate Device to Device (ad hoc) Network.
3. Clear Notify when all peers leave the ad hoc network.
4. Click OK to save your settings and return to the Intel PROSet/Wireless main window.

1. From the Tools menu, click Application Settings.
2. Scroll down to locate SSID Notification.
3. Clear Notify when connected to a network with the default SSID name .
4. Click OK to save your settings and return to the Intel PROSet/Wireless main window.

1. From the Tools menu, click Application Settings.
2. Scroll down to locate Shared Folder Notification.
3. Select Disable this notification to maintain your current shared folder settings each time that you connect to an open, unsecured network.
4. Click OK to save your settings and return to the Intel PROSet/Wireless main window.

1. Right-click My Computer.
2. Select Properties.
3. Click Hardware.
4. Click Device Manager.
5. Click Network Adapters.
6. Right-click the Intel PRO/Wireless adapter that is listed.
7. Click Enable.
8. Click File > Exit to close the Device Manager.
9. Click OK to close System Properties.

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1. Right-click My Computer.
2. Select Properties.
3. Click Hardware.
4. Click Device Manager.
5. Click Network Adapters.

If you receive the message Cannot Continue the Hardware Update Wizard or if the Wi-Fi adapter is not listed, contact the Intel Corporation Support Web site.

1. From the Intel PROSet/Wireless main window, click Profiles.
2. Select the Profile.
3. Click Properties.
4. Click Advanced.
5. Click Enable Start Application. Verify that the file name and file location path are correct.
6. Click OK to close the Advanced Settings.
7. Click OK to close the General Settings and return to the Profiles list.

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Authentication failed due to invalid user name: Reenter user name

This authentication error can be caused by an invalid user name.

Use the following steps to resolve this error:

1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 801x Authentication Type.
   For TTLS, PEAP and EAP-FAST profiles:
   • Use the following option should be selected
   • Verify the User Name information
5. Click OK to save the settings.

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Authentication failed due to invalid user credentials: Reenter credentials

This authentication error can be caused by invalid user credentials (could be user name, password or other form of user credentials).

Use the following steps to resolve this error:

1. Select a TTLS, PEAP, LEAP or EAP-FAST profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. The 801x Authentication Type should be selected.
5. Select Use the following for User Credentials.
6. Verify the User Name, Domain, and password information. If Use Windows logon or Prompt each time I connect is selected, verify that you use the correct user credentials information when you connect to the Wi-Fi network.
7. Click OK to save the settings.

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Authentication failed due to an invalid user certificate: Select another certificate

This authentication error can be caused by invalid server (domain) credentials.

Use the following steps to resolve this error:

1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 801x Authentication Type.
5. Click Select and choose another certificate from the list of installed certificates.
6. Click OK
7. For TLS profiles: Click Select and choose another certificate from the list of installed certificates.
8. Click Close
9. Click OK to save the settings.
   
   Notes about Certificates: The specified identity should match who the certificate is issued to and should be registered on the authentication server (for example, RADIUS server) that is used by the authenticator. Your certificate must be valid with respect to the authentication server. This requirement depends on the authentication server and generally means that the authentication server must know the issuer of your certificate as a Certificate Authority. You should be logged in with the same user name you used when the certificate was installed.

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Authentication failed due to invalid server identity: Reenter server name

This authentication error can be caused by invalid server identity information.

Use the following steps to resolve this error:

1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 801x Authentication Type.
5. For TTLS and PEAP profiles: Verify that the Roaming Identity server name is correct.
6. Click OK to save the settings.

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Authentication failed due to invalid server credentials: Reenter server credentials

This authentication error can be caused by an invalid server (domain) credential.

Use the following steps to resolve this error:

1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. Select the appropriate 801x Authentication Type.
   
   For TTLS, PEAP and EAP-FAST profiles:
   
   -Select Use the following for user credentials.
   
   -Verify the domain information.
   
   If Use Windows logon or Prompt each time I connect is selected, verify that the correct domain credentials information is used when you connect to the Wi-Fi network. NOTE: This option is only available if you have the Single Sign On Pre-logon/Common Connect component installed.
   
   For LEAP profiles: Select Use the following user name and password and verify the domain is correct. If Prompt for the user name and password is selected, verify that the correct domain and password information is entered when you connect to the Wi-Fi network. (Must match what appears on the Security settings window.)
   
   
5. Click OK to save the settings.

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Authentication failed due to an invalid server certificate: Select another certificate

This authentication error can be caused by an invalid server certificate.

Use the following steps to resolve this error:

1. Select the appropriate profile from the Profiles list.
2. Click Properties to open the General Settings.
3. Click Next to open the Security Settings. Enterprise Security is selected.
4. The appropriate 801x Authentication Type is selected.
   
   For TTLS and PEAP profiles: Verify that the correct Authentication Type is selected from the list. Click Next to select another certificate from the list of installed certificates or specify another server or certificate name. Click OK .
   
   For TLS profiles: Click Select and choose another certificate from the list of installed certificates and click OK .
   
5. Click Close .
6. Click OK to save the settings.
   
   Notes about certificates: The specified identity should match who the certificate is issued to and should be registered on the authentication server (for example, RADIUS server) that is used by the authenticator. Your certificate must be valid with respect to the authentication server. This requirement depends on the authentication server and generally means that the authentication server must know the issuer of your certificate as a Certificate Authority. You should be logged in with the same user name you used when the certificate was installed.

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Authentication failed because the AAA server is unavailable

The Wi-Fi adapter is associated to the access point, but the 801x authentication cannot be completed because of a response from the authentication server.

Use the following steps to resolve this error:

1. Select the profile.
2. Click Connect and attempt to associate with the network and authenticate with the server.

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The AAA Server rejected the EAP method

This error occurs when the AAA Server does not accept the configured authentication.

Use the following steps to resolve this error:

1. Double-click the Taskbar icon to open Intel PROSet/Wireless.
2. Click Profiles on the Intel PROSet/Wireless main window.
3. Select the associated or last-used profile from the Profiles list.
4. Click Properties to open the General Settings.
5. Click Next to open the Security Settings.
6. Verify that Enable 801x is selected.
7. Verify that the correct authentication type is selected.
8. Enter the required security information.
9. Click OK. The profile is now reapplied. Intel PROSet/Wireless attempts to connect to the Wi-Fi network.

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Incorrect PIN for retrieving certificate: Reenter PIN

The certificate retrieval failed because of an incorrect PIN.

Recommended action: Enter the correct PIN.

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Error occurred because the GSM adapter was unexpectedly removed

This error occurs when the GSM adapter is not fully inserted or is unexpectedly removed from the mobile station.

Use the following steps to resolve this error:

1. Reinsert the GSM adapter.
2. Double-click the Intel PROSet/Wireless Software icon at the bottom right of the screen.
3. Select the associated or last-used profile from the profiles list.
4. Click Connect . The profile is now re-applied. Intel PROSet/Wireless Software attempts to connect to the WiFi network.

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Smart Card was unexpectedly removed

This error occurred because the Smart Card was unexpectedly removed.

Use the following steps to resolve this error:

1. Insert the Smart Card.
2. Select the 801x EAP-SIM authentication profile.
3. Click Connect to try to associate with the network.

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Authentication failed because timer expired

Authentication failed because the authentication timer expired while this mobile station was authenticating. A Rogue access point or a problem with the RADIUS server could have been the reason for the problem.

Recommended action:

• If a rogue access point is suspected, consider adding this access point to the excluded access point list to prevent the Wi-Fi adapter from connecting to this access point in the future.
• If a rogue access point is not suspected, click the profile in the Profiles list. Click Connect to associate with the network and attempt to authenticate with the server.

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An administrator profile failed to authenticate

This error occurs when the credentials in the profile are not accepted by the authenticator (for example, an access point or AAA server). Please contact your Administrator to resolve this problem.

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Administrator profile did not receive an IP address

The Wi-Fi adapter failed to get a valid IP address. The Wi-Fi security password or encryption key does not match the one used by the access point. Other causes are: the Wi-Fi network requires a static IP address; there is a problem with the DHCP server; or, a general network problem.

Recommended action: Contact your administrator to help set up your Wi-Fi connection.

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Operating System:

Windows* XP Professional x64 Edition, Windows* XP 64-Bit Edition, Windows* XP Professional, Windows* XP Home Edition, Windows* XP Tablet PC Edition, Windows* XP Media Center Edition

This applies to:

Intel® PRO/Wireless 2200BG Network Connection Intel® PRO/Wireless 2915ABG Network Connection Intel® PRO/Wireless 3945ABG Network Connection Intel® WiFi Link 5300 and Intel® WiFi Link 5100 products Intel® WiMAX/WiFi Link 5350 and Intel® WiMAX/WiFi Link 5150 products Intel® Wireless WiFi Link 4965AGN