Wireless Products
Intel® Wi-Fi Products
Intel® PROSet/Wireless Software Manual Diagnostics Tool.

The Intel® PROSet/Wireless Software Manual Diagnostics Tool allows you to run a set of diagnostic tests that verify the functionality of your Wi-Fi adapter. The tool displays the name of the different diagnostic tests, a short description, the test result, and a brief summary (see Figure 2).

A log file is created that includes detailed information on all the executed tests. This log file can be saved to a text file and emailed to a technical support department to troubleshoot connection problems.

How do I run the Manual Diagnostics Tool?
What tests are available and what do I do if a test fails?
How do I select a destination for the log file?
Related Topics

Select a destination for the log file

Use the following steps to set a location for the log file:

  1. Click File.
  2. Click Settings to save the log file.
  3. Click Browse to specify the log file storage location.
  4. Click OK to return to the Manual Diagnostics Tool.

How do I run the Manual Diagnostics Tool?

Use one of the following methods to open the Manual Diagnostics Tool, and click the box next to each test you want to run (see Figure 1).

  • Click Start > All Programs > Intel PROSet Wireless > WiFi Connection Utility > Tools > Manual Diagnostics Tool.
  • Open the Intel® Wireless Troubleshooter and click Tools » Manual Diagnostics Tool.


Figure 1


Figure 2

Available tests and what to do if the test fails

If any test in the Manual Diagnostic tool fails, use the information listed for that test to help resolve the issue, or you can click Troubleshoot.

Hardware Test
The test will fail if the adapter is not present or present but disabled.

  • Verify that your adapter is listed under Network adapters in Device Manager. If the adapter is not listed, right-click Network adapters and click Scan for hardware changes or reboot your system.
  • Verify that your adapter is enabled in the Device Manager. If the adapter is disabled, a red X is displayed on the device. Right-click the adapter and click Enable.
  • If the adapter displays a yellow exclamation point, right-click the adapter and reinstall the driver from the Intel® PROSet/Wireless Software CD.
  • Contact your computer manufacturer for additional troubleshooting options.

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Driver Test

The test fails if the driver binary is not found or if the driver version does not match the Intel PROSet/Wireless Software version (for example, Intel PROSet/Wireless Software version 10.0.5 and driver version 9.0.3.9).

  • Reinstall the drivers using the Intel PROSet/Wireless Software.

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Radio Test

The test fails if the radio is off.

  • Verify that your Wi-Fi adapter radio is on (use the hardware switch or click Wireless On/Wireless Off in the Intel PROSet/Wireless Software).

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Scan Test

The test fails if there are no Wi-Fi networks within range of your Wi-Fi adapter.

  • Verify that you are in range of an access point.
  • Switch the Wi-Fi radio off and then on.
  • Verify that the Wi-Fi band setting matches the access point band setting.
  • Switch the access point off and then on.

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Association Test
The association test checks for Wi-Fi connectivity. Association is the establishment and maintenance of the Wi-Fi link between devices. When security is enabled, the devices only exchange security credentials. The test will fail if the client is not associated successfully.

  • Run the signal test.
  • Verify that a profile has been created.
  • Verify that the profile SSID matches the access point network name (SSID).
  • Remove the existing profile and create a new profile.
  • Verify that your Wi-Fi network is not included in the list of excluded profiles.
  • Verify that the MAC address has not been excluded in the access point.

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Authentication Test
The authentication test verifies the identity of the Wi-Fi device or user. It checks for authentication state information, including all Cisco* Compatible Extensions and security-related information. Test fails if the client is not authenticated.

  • Click Tools » Intel® Wireless Troubleshooter » Wireless Event Viewer to display error log records.
  • Edit your profile to ensure the correct credentials have been used for the WEP key, PSK, password or certificates.
  • Remove the existing profile and create a new profile.

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Signal Test
The test fails if there is a low signal.

  • Move your computer 10 to 20 feet from the Wi-Fi access point or router.
  • Reduce interference by moving away from appliances (microwaves, cell phones or 2.4 GHz phones) or access points using the same channel.
  • Increase the transmission power of the access point.
  • Use the Troubleshoot feature in the Manual Diagnostics Tool to further diagnose the issue.

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Ping Test
The ping test verifies whether the Wi-Fi adapter successfully sent messages to and received replies from the access point IP address, default gateway, DHCP server (if enabled) and DNS servers. The test fails if the wireless adapter sends messages to the access point IP address, default gateway, DHCP server (if enabled) and DNS servers, but did not receive a reply.

Note If the ping tests to the access point and default gateway are successful, but the ping test to the DNS server fails, then you have a general network issue, not a Wi-Fi issue.
  • Disable the security firewall and run the ping test again.
  • Contact the access point manufacturer to troubleshoot your home network setup.
  • If you are an enterprise user, contact your network administrator.

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Related Topics:
Identify your Intel wireless adapter and driver version number
Turn the Wi-Fi radio on/off
Troubleshooting Tips

This applies to:

Intel® Centrino® Advanced-N + WiMAX 6250
Intel® Centrino® Advanced-N 6200
Intel® Centrino® Advanced-N 6205
Intel® Centrino® Advanced-N 6205 For Desktop
Intel® Centrino® Advanced-N 6230
Intel® Centrino® Advanced-N 6235
Intel® Centrino® Ultimate-N 6300
Intel® Centrino® Wireless-N + WiMAX 6150
Intel® Centrino® Wireless-N 100
Intel® Centrino® Wireless-N 1000
Intel® Centrino® Wireless-N 1030
Intel® Centrino® Wireless-N 105
Intel® Centrino® Wireless-N 130
Intel® Centrino® Wireless-N 135
Intel® Centrino® Wireless-N 2200
Intel® Centrino® Wireless-N 2200 For Desktop
Intel® Centrino® Wireless-N 2230
Intel® Dual Band Wireless-AC 3160
Intel® Dual Band Wireless-AC 7260
Intel® Dual Band Wireless-AC 7260 for Desktop
Intel® Dual Band Wireless-N 7260
Intel® PRO/Wireless 2200BG Network Connection
Intel® PRO/Wireless 2915ABG Network Connection
Intel® PRO/Wireless 3945ABG Network Connection
Intel® PROSet/Wireless Software
Intel® WiFi Link 1000
Intel® WiFi Link 5300 and Intel® WiFi Link 5100 products
Intel® WiMAX/WiFi Link 5350 and Intel® WiMAX/WiFi Link 5150 products
Intel® Wireless WiFi Link 4965AGN
Intel® Wireless-N 7260

Solution ID: CS-025780
Last Modified: 09-Apr-2014
Date Created: 27-Mar-2007
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