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The Manual Diagnostics Tool allows you to run a set of diagnostic tests that verify the functionality of your Wi-Fi adapter. The tool displays a short description of the different diagnostic steps that are being taken and a pass or fail result for each step. A log file is created that includes detailed information on all the executed tests. This log file can be saved to a text file and emailed to a technical support department to troubleshoot connection problems.
How do I run the Manual Diagnostics Tool?
What tests are available and what do I do if a test fails?
How do I select a destination for the log file?
Related Topics
How do I run the Manual Diagnostics Tool?
Use one of the following methods to open the Manual Diagnostics Tool.
- Click Start > All Programs > Intel PROSet Wireless > WiFi Connection Utility > Tools > Manual Diagnostics Tool.
- Open the Intel® Wireless Troubleshooter and click Tools > Manual Diagnostics Tool.
Use the following steps to select and run the diagnostic tests.
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2. Click Run Tests.
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What tests are available and what do I do if the test fails?
The following tests are available. If a test fails, you can use the information listed for that test to help resolve the issue, or you can click Troubleshoot to diagnose and fix the issue.
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Hardware Test
- Passes - if the Wi-Fi adapter is present and accessible
- Fails - if the adapter is not present or present but disabled
What to do if the hardware test fails:
- Verify that your adapter is listed under Network adapters in Device Manager. If the adapter is not listed, right-click Network adapters and click Scan for hardware changes or reboot your system.
- Verify that your adapter is enabled in the Device Manager. If the adapter is disabled, a red X is displayed on the device. Right-click the adapter and click Enable.
- If the adapter displays a yellow exclamation point, right-click the adapter and reinstall the driver from the Intel PROSet/Wireless CD.
- Contact your computer manufacturer for additional troubleshooting options.
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Driver Test
- Passes - if the driver binary version is compatible with the installed version of Intel PROSet/Wireless software
- Fails - if the driver binary is not found or if the driver version does not match the Intel PROSet/Wireless software version (for example, Intel PROSet/Wireless version 10.0.5 and driver version 9.0.3.9)
What to do if the driver test fails:
- Reinstall the drivers using the Intel PROSet/Wireless software.
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Radio Test
- Passes - if the radio is on
- Fails - if the radio is off
What to do if the radio test fails:
- Verify that your Wi-Fi adapter's radio is on (use the hardware switch or click Wireless On/Wireless Off in the Intel PROSet/Wireless software).
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Scan Test
- Passes - if there are Wi-Fi networks within range of your Wi-Fi adapter
- Fails - if there are no Wi-Fi networks within range of your Wi-Fi adapter
What to do if the scan test fails:
- Verify that you are within range of an access point.
- Switch the Wi-Fi radio off and then on.
- Verify that the Wi-Fi band setting matches the access point band setting.
- Switch the access point off and then on.
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Association Test
The association test checks for Wi-Fi connectivity. Association is the establishment and maintenance of the Wi-Fi link between devices. When security is enabled, the devices only exchange security credentials.
- Passes - if the client is associated successfully
- Fails - if the client is not associated successfully
What to do if the association test fails:
- If the access point signal strength is low, use the signal test to check the signal.
- Verify that a profile has been created.
- Verify that the profile SSID matches the access point network name (SSID).
- Remove the existing profile and create a new profile.
- Verify that your Wi-Fi network is not included in the list of excluded profiles.
- Verify that the MAC address has not been excluded in the access point.
Authentication Test
The authentication test verifies the identity of the Wi-Fi device or user. It checks for authentication state information, including all Cisco* Compatible Extensions and security-related information.
- Passes - if the client is authenticated successfully
- Fails - if the client is not authenticated
What to do if the authentication test fails:
- Click Tools > Intel® Wireless Troubleshooter > Wireless Event Viewer to display error log records.
- Edit your profile to ensure the correct credentials have been used for the WEP key, PSK, password or certificates.
- Remove the existing profile and create a new profile.
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Signal Test
- Passes - if there is a strong signal
- Fails - if there is a low signal
The test summary displays the signal quality. If the signal quality is low, use the Troubleshoot button to diagnose and fix the problem.
What to do if the signal test fails:
- Move your computer 10 to 20 feet from the Wi-Fi access point or router.
- Reduce interference by moving away from appliances (microwaves, cell phones or 2.4 GHz phones) or access points using the same channel.
- Increase the transmission power of the access point.
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Ping Test
The ping test verifies whether the Wi-Fi adapter successfully sent messages to and received replies from the access point IP address, default gateway, DHCP server (if enabled) and DNS servers.
- Passes - if wireless adapter successfully sent messages to and received replies from the access point IP address, default gateway, DHCP server (if enabled) and DNS servers
- Fails - if wireless adapter sent messages to the access point IP address, default gateway, DHCP server (if enabled) and DNS servers but did not receive a reply
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If the ping tests to the access point and default gateway are successful but the ping test to the DNS server fails this is not a Wi-Fi network issue but a general network issue. | |
What to do if the ping test fails:
- Disable the security firewall and run the ping test again.
- Contact the access point manufacturer to troubleshoot your home network setup.
- If you are an enterprise user, contact your network administrator.
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How do I select a destination for the log file?
Use the following steps to set a location for the log file.
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Click File.
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Click Settings to save the log file.
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Click Browse to specify the log file storage location.
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Click OK to return to the Manual Diagnostics Tool. back to top
Related Topics:
Identify your Intel wireless adapter and driver version number
Turn the Wi-Fi radio on/off
Troubleshooting Tips
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This applies to:
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