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Operate the Intel® Wireless Troubleshooter on Windows* XP

Start Intel® Wireless Troubleshooter:

1. Click Start > All Programs > Intel® PROSet Wireless > WiFi Connection Utility.  You may also access the utility using other methods.
2. Click Tools > Intel® Wireless Troubleshooter... on the main window.

Wireless Troubleshooter




Intel® Wireless Troubleshooter is an application that can help you resolve WiFi network connection issues. When a connection issue is detected, a desktop alert appears at the bottom right corner of your desktop. Once you click the desktop alert, a diagnostic message displays the recommended steps to resolve the connection problem. For example, if a connection problem occurred because of an invalid password, the Profile manager application is launched when you click a displayed hyperlink. You can also launch Wireless Event Viewer and enable or disable alert notifications.

The Intel Wireless Troubleshooter page contains two panes. Use your left mouse button on the left pane to display a list of available tools. The right pane displays the current connection issue in a section. Each section has two parts: the error message and the recommended action. The recommended action contains descriptions about available utilities and helps to resolve the associated connection issue. If you click a help link, the help text is displayed in a window. If you click the associated issue resolution link, a program is launched to resolve the connection issue.

Menu Options

File

Wireless Event Viewer:
Launches Wireless Event Viewer.

Disable/Enable Notifications: Select to disable or enable alert notifications.

Exit: Click to exit the Intel Wireless Troubleshooter application.


View

Displays or removes the History data on the right panel of the Intel Wireless Troubleshooter.


Tools

Manual Diagnostics Tool:
Run diagnostic test to verify the functionality of your WiFi adapter.


Help

Intel® Wireless Troubleshooter Help:
Displays online help for the Intel Wireless Troubleshooter.

About: Displays version information for the Intel Wireless Troubleshooter.


Miscellaneous

Wireless Event Viewer

The Wireless Event Viewer program displays a list of error log records.  You can save all available log records to a binary format file for sending to customer support.


Available Help

Date Time error message:

  • Description of error.
  • Link to resolve error (if available). See Resolve Errors below.
  • Link to recommended steps to resolve error.

History

Maintains a list of the last five alerts. The alerts are listed chronologically, with the most recent alert at the top of the list.


To start Intel® PROSet/Wireless, use one of the following methods:

  • Click Start > All Programs > Intel PROSet Wireless > WiFi Connection Utility .
  • Right-click the Taskbar icon  located in the lower right corner of your Windows* Desktop to open the Taskbar menu. Click Configure WiFi .
  • Double-click the Taskbar icon to open Intel PROSet/Wireless.

Operating System:
Windows* XP Professional x64 Edition, Windows* XP 64-Bit Edition, Windows* XP Professional, Windows* XP Home Edition, Windows* XP Tablet PC Edition, Windows* XP Media Center Edition

This applies to:
Intel® PRO/Wireless 2200BG Network Connection
Intel® PRO/Wireless 2915ABG Network Connection
Intel® PRO/Wireless 3945ABG Network Connection
Intel® WiFi Link 5300 and Intel® WiFi Link 5100 products
Intel® WiMAX/WiFi Link 5350
Intel® Wireless WiFi Link 4965AGN

Solution ID: CS-025779
Date Created: 27-Mar-2007
Last Modified: 13-Nov-2008
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