Is your driver is up-to-date?
Many issues can be resolved by updating an out-of-date driver. Verify you have the latest drivers.
There is no need to update to the latest version unless you encounter issues that can be resolved with the newer version. Intel recommends that you obtain and use the software provided via your laptop manufacturer.
Uninstalling a driver is usually done as part of troubleshooting an issue. Uninstalling can help you isolate an issue to a specific driver loaded in the system. Some issues may be resolved by a simple software or driver update. Other issues may require a complete uninstall of the existing wireless software and drivers and then a fresh install of the latest software and drivers.
OEM-supplied versus Intel-provided generic software:
Intel recommends that you obtain and use the software provided via your laptop manufacturer. Each laptop computer original equipment manufacturer (OEM) may have altered the features, incorporated customizations, or made other changes to the software or software packaging they provide. The software provided has not been verified by your laptop manufacturer as to compatibility or other operation. Intel or the laptop computer original equipment manufacturer (OEM) may not provide technical support for some or all issues that could arise from the usage of this software.
OEM software download locations: listing of laptop manufacturer's websites.
Intel is a supplier of laptop components and does not manufacture or sell complete laptop systems. The software provided by Intel below is a generic version.
Software and drivers are available for most adapters on Intel Download Center.
This applies to: