Wireless Products
Intel® Wi-Fi Products
Troubleshooting tips

The following suggestions can help you troubleshoot an issue:

Attempt to isolate the problem
Use keywords to search for similar issues
Update drivers and software


Attempt to isolate the problem:
Isolating and resolving a problem requires a systematic approach. The following items can help you isolate the problem.

  • Did it used to work? If yes, has anything changed on the computer since that time? For example, has the access point or environment changed?
  • Change settings or parameters one at a time. Do not change multiple settings at once. Write down the setting you changed, and what the result was. Note whether the change has a positive or negative impact on the problem or whether it changes the symptoms.
  • Do other computers have the same issue, or is it just this computer? For example, do all computers on the same network have the same issue?

Use keywords to search for similar information:
Search Intel's support site or your computer manufacturer's web site using keywords that describe your problem. Some suggestions include:

  • Single word searches: wireless, wi-fi, wimax, network, connection, security, etc.
  • Multiple word search: wireless troubleshoot (looks for all documents containing wireless AND troubleshoot)
  • Combine these words and others in quotation marks for specific phrase searches: "wireless connection"

Update driver and software:
Many problems can be remedied by updates to drivers and software. The Intel® Driver Update Utility can help you determine your current Intel wireless driver version and update the driver is needed.

1 Intel is a supplier of laptop components and does not manufacturer or sell complete laptop systems. Your computer manufacturer may have customized the driver on your computer. Before downloading and installing a driver from Intel, check with your computer manufacturer for a customized version.

This applies to:

Intel® Centrino® Advanced-N + WiMAX 6250
Intel® Centrino® Advanced-N 6200
Intel® Centrino® Advanced-N 6205
Intel® Centrino® Advanced-N 6205 For Desktop
Intel® Centrino® Advanced-N 6230
Intel® Centrino® Advanced-N 6235
Intel® Centrino® Wireless-N + WiMAX 6150
Intel® Centrino® Wireless-N 100
Intel® Centrino® Wireless-N 1000
Intel® Centrino® Wireless-N 1030
Intel® Centrino® Wireless-N 105
Intel® Centrino® Wireless-N 130
Intel® Centrino® Wireless-N 135
Intel® Centrino® Wireless-N 2200
Intel® Centrino® Wireless-N 2200 For Desktop
Intel® Centrino® Wireless-N 2230
Intel® Dual Band Wireless-AC 3160
Intel® Dual Band Wireless-AC 7260
Intel® Dual Band Wireless-AC 7260 for Desktop
Intel® Dual Band Wireless-N 7260
Intel® PRO/Wireless 2011 LAN Access Point
Intel® PRO/Wireless 2011B LAN Access Point
Intel® PRO/Wireless 2915ABG Network Connection
Intel® PRO/Wireless 3945ABG Network Connection
Intel® PRO/Wireless 5000 LAN Access Point
Intel® PRO/Wireless 5000 LAN Dual Access Point
Intel® WiFi Link 1000
Intel® WiFi Link 5300 and Intel® WiFi Link 5100 products
Intel® WiMAX/WiFi Link 5350 and Intel® WiMAX/WiFi Link 5150 products
Intel® Wireless Gateway
Intel® Wireless WiFi Link 4965AGN
Intel® Wireless-N 7260

Solution ID: CS-010375
Last Modified: 09-Apr-2014
Date Created: 25-Mar-2004
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