Wireless Products
Intel® Wi-Fi Products
How to resolve errors identified by the Intel® Wireless Troubleshooter

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To use the Intel® Wireless Troubleshooter (Intel® WT), open the Intel® PROSet/Wireless WiFi Connection Utility. At the Tools menu, click Intel® Wireless Troubleshooter.

Click (+) or the section descriptions to expand the content and follow the recommendations for how to resolve detected WiFi network connection issues. For more help with the topics or steps listed, at the Tools menu, click the Open Viewer button that is next to View wireless events. When the Wireless Event View screen displays, click Help in menu at the top of the screen.

Did not get an IP address

The ad hoc network is idle and no peers have joined the network

The ad hoc network is idle and all peers have left the network

You are connected to a network with a default network name (SSID). The network or the access point might not be configured with security.

You are connected to a network that is not configured with security and there are shared folders detected in your system

The wireless network adapter in the system is disabled

No wireless network adapter was detected in the system

No wireless network adapter driver was installed

Corrupted wireless network adapter driver

Adapter driver is not loaded

Disconnection from an access point

This applies to:

Intel® Centrino® Advanced-N + WiMAX 6250
Intel® Centrino® Advanced-N 6200
Intel® Centrino® Advanced-N 6205
Intel® Centrino® Advanced-N 6230
Intel® Centrino® Advanced-N 6235
Intel® Centrino® Ultimate-N 6300
Intel® Centrino® Wireless-N + WiMAX 6150
Intel® Centrino® Wireless-N 100
Intel® Centrino® Wireless-N 1000
Intel® Centrino® Wireless-N 1030
Intel® Centrino® Wireless-N 105
Intel® Centrino® Wireless-N 130
Intel® Centrino® Wireless-N 135
Intel® Centrino® Wireless-N 2200
Intel® Centrino® Wireless-N 2230
Intel® Dual Band Wireless-AC 3160
Intel® Dual Band Wireless-AC 7260
Intel® Dual Band Wireless-AC 7265
Intel® Dual Band Wireless-N 7260
Intel® Dual Band Wireless-N 7265
Intel® PRO/Wireless 2200BG Network Connection
Intel® PRO/Wireless 2915ABG Network Connection
Intel® PRO/Wireless 3945ABG Network Connection
Intel® WiFi Link 1000
Intel® WiFi Link 5300 and Intel® WiFi Link 5100 products
Intel® WiMAX/WiFi Link 5350 and Intel® WiMAX/WiFi Link 5150 products
Intel® Wireless WiFi Link 4965AGN
Intel® Wireless-N 7260
Intel® Wireless-N 7265

Solution ID: CS-034754
Last Modified: 06-Aug-2014
Date Created: 10-Apr-2014
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